Job Description
Position Summary:
The incumbent shall be responsible for providing direct support to all rehab staff consistent with Guthrie’s service excellence standards. The incumbent must have excellent communication skills and demonstrate accountability for and contribution to the development of departmental initiatives, including to but not limited to all EPIC related patient registration, collections, scheduling, insurance verification, quality improvement (Focus on Therapeutic Outcome- FOTO), problem solving, and productivity enhancement. The rehab secretary will continually demonstrate patient centeredness, teamwork, and excellence in the daily performance of duties.
Education, License & Cert:
High school Diploma/GED required. Graduation from a medical office assistant school preferred.
Experience:
The incumbent shall have demonstrated experience in working as a secretary with patients and/or customers. Possessing excellent people skills is necessary. Computer skills required. Familiarity with EPIC system preferred. Knowledge of Medical Terminology preferred.
Essential Functions:
1. Communicate and demonstrate a professional image/attitude for patients, families, clients, coworkers, and others.
2. Maintaining patient confidentiality per policy.
3. Coordinate therapy staff schedules to ensure appropriate caseloads. Schedule patients according to the patient’s individual needs while providing ample evaluation and/or treatment time for the therapist.
4. May be responsible for editing therapy team templates at the direction of department management.
5. Manage all calls and messages entering the department.
6. Coordinate all incoming and outgoing mail for the department.
7. Verify insurance eligibility prior to evaluation for all insurances; provide information required to specific companies’ insurance for additional patient visits.
8. Assists in compiling financial, statistical data and reports as assigned. Consistently collecting co-pays and prior balances due at time of Registration and/or Check-In.
9. Manage referral work queues to ensure rapid turnaround of referrals for patients to be scheduled without delay as well as managing wait list for rehab specialty services.
10. Manage electronic medical record (EMR) chart for all appropriate documentation including ensuring following appropriate regulatory process for Plan of Treatment/Plan of Care as related to Signature Deficiency Process.
11. Scanning information into EMR that is not received electronically. Anticipates and assists staff needs by gathering records, reports, correspondence, or other specific information as appropriate.
12. Responsible for daily cash-out and balancing in accordance with departmental guidelines.
13. Order departmental supplies as needed and prepare various documents as required.
14. Complete scheduling and registration process for all supported outpatient departments.
15. Demonstrates effective time management by prioritizing workload and maintains flexibility to handle urgent requests as they arise.
16. Entry of maintenance and IT requests.
17. Assist with transferring and ambulating patients under staff supervision and direction if needed.
18. Maintain cleanliness of department including monitoring cleaning and/or temperature logs if indicated.
Other Duties:
1. Travel for this position is sometimes required.
2. Participation in community and employee engagement is encouraged.
3. It is understood that this description is not intended to be all-inclusive and that other duties may be assigned as necessary in the performance of this position.
Pay Range $17.06 - $26.61/hour, DOE
Job Tags
Full time, Work at office,