Job Description
Apply
Description
The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for medical billson behalf of our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect account receivables.
To perform successfully in a virtual environment, the remote Customer Service Representative must be comfortable
with technology and can easily understand and learn the technical requirements of the position.
Duties/Responsibilities
Provide exceptional patient service in the name of the client
Contact patients via telephone to collect payment on medical bills
Communicates accurate information to patients in a clear, concise and professional manner
Review patient accounts and documents patients’ interaction and feedback
Negotiates appropriate and reasonable payments with customers
Sets up patient payments via check, electronic transfer or credit card
Responsible for understanding and complying with all policies and procedures
Meets or exceeds established goals
Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction
All other duties as assigned by management
Required Skills/Knowledge
Customer/Client Focus
Communication Proficiency
Confidentiality/Integrity
Teamwork Orientation
Basic computer skills necessary
Education/Experience
Customer service experience preferred
Prior medical billing or healthcare revenue cycle experience strongly preferred
High school diploma or General Education Development (GED) Certificate required
One to two years of college preferred
Benefits
Annuity Health offers its employees excellent benefits including: Health, Dental, Vision, HSA and FSA Accounts, Voluntary Insurance, Paid Holidays, PTO, and 401(k).
Salary Description
Pay Scale - $16.00 to $23.00
Job Tags
Remote work,
Similar Jobs
AerSale
...Essential Duties and Responsibilities: ~ Ensure that the employee training files are maintained in a current and organized manner to... ...as defined by certifications held by the Company. ~ Coordinate with management throughout the facility to identify shortcomings...
CapstoneONE Search
...We are representing a very prominent manufacturing organization who is in need of an experienced Production Supervisor (2nd shift), due to a recent retirement. JOB RESPONSIBILITIES Coordinate employee activities on production floor. Assist in all items associated...
Planet Fitness
...is absent. Qualifications/Requirements Superior customer service skills, preferably in the fitness industry. Experience working as an Assistant Manager at Planet Fitness. Exceptional leadership, diplomacy and listening skills. Basic computer proficiency...
STNDRD
...Company Description STNDRD is a pioneering fitness community led by 6x Mr. Olympia Champion Chris Bumstead, focused on elevating fitness beyond the gym. With a mission to cultivate discipline, hard work, and consistency, STNDRD empowers individuals to achieve personal...
GeoSearch, Inc.
...GEOINT Deployer. While many GEOINT Deployer rotations support overseas missions, they also support CONUS-based operations driven by... ...events. These can include support to natural disasters, large-venue security events, and special national security events, as well as...