About the Role
We are seeking an Operations Manager to support a large, state-of-the-art contract development and manufacturing organization (CDMO) located in Holly Springs, NC. This facility is one of the largest end-to-end biopharmaceutical manufacturing sites in North America, specializing in large-scale cell culture production and advanced biologics manufacturing.
This is a contract position requiring daily onsite presence , working in close partnership with the customer’s hiring and people managers. The Operations Manager will lead and manage Insight Global consultants/contractors only, ensuring smooth day-to-day operations, team engagement, and process improvement. This role serves as a critical liaison between the CDMO customer , Insight Global , and Evergreen , acting as the central point of coordination to ensure alignment, communication, and collaboration across all stakeholders.
Schedule
Onsite Monday–Friday
Core hours: 7:00 AM – 4:00 PM (arrival by 6:30 AM)
What You’ll Do
• Lead and Manage People:
- Oversee scheduling and timekeeping in collaboration and alignment with customer stakeholders and the Insight Global Account Manager.
- Conduct 1:1 meetings with consultants provide job-related feedback, and report progress to the Project Coordinator (PC).
- Maintain high morale through open communication and by planning team-building events
• Operational Oversight:
- Ensure adherence to internal policies and support the creation and implementation of SOPs for consistent processes.
- Manage access and security coordination for consultants.
- Run orientation meetings for new hires
• Process & Reporting Improvements:
- Identify gaps in reporting and develop new metrics and KPIs.
- Curate qualitative feedback into measurable, actionable data.
- Act as a consulting partner to the customer for continuous improvement initiatives.
• Cross-Functional Collaboration:
- Serve as the primary liaison between the CDMO customer, Insight Global, and Evergreen.
- Ensure consultants are supported and customer expectations are met.
- Escalate pay rate or contractual issues to the Program Coordinator.
Team Composition & Skillsets Managed
You will manage a diverse group of Insight Global consultants supporting technical operations, including:
• Maintenance Technicians
• Utility Operators and Mechanics
• HVAC Specialists
• Electricians
• Technical Writers
• Training Coordinators
• Quality Specialists
These roles support critical functions within Process Maintenance, Utility Operations, and Instrumentation departments at the CDMO site.
Qualifications
• 5–10 years in an operational management role, required experience in a pharmaceutical manufacturing environment.
• Background in supporting technical operations such as maintenance, site utilities, HVAC, or instrumentation.
• Strong understanding of industrial or facility operations and ability to communicate effectively with technical teams.
• Proven ability to manage diverse skillsets and roles in a fast-paced environment.
• Experience creating and implementing SOPs, policies, and process improvements.
• Excellent interpersonal and communication skills for cross-functional collaboration.
• Proficiency in Microsoft Office Suite and ability to develop reporting dashboards.
• Strong problem-solving skills and ability to make decisions under pressure.
• Ability to work onsite daily and maintain alignment with multiple stakeholders.
• Familiarity with KPIs, performance metrics, and continuous improvement methodologies.
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