Job Description

We are seeking a temporary individual to cover for a leave for 1 week (Monday, 7/14 - Friday, 7/18).

Title: Member Experience Associate (Office Administrator)

Location: Malibu, CA

About the Company:

We’re redefining the workplace experience. Our thoughtfully designed coworking spaces and private offices empower professionals and teams to do their best work. We’re a community of hardworking, energetic, and empathetic individuals who believe in integrity, grit, and creating great days at work — for our members and each other.

About the Role

As a Member Experience Associate, you’ll play a vital role in creating a welcoming, polished, and productive environment for our members. You’ll support the Member Experience Manager by maintaining the physical workspace, delivering exceptional hospitality, and ensuring smooth daily operations.

Key Responsibilities

Hospitality & Member Engagement

• Warmly greet and assist members and guests, creating a friendly and professional first impression.
• Display food and beverage offerings in alignment with Industrious brand standards.
• Serve as a point of contact for member needs in the absence of the Member Experience Manager.
• Build meaningful relationships with members—aim to know each by name.
• Manage the front desk: welcome guests, accept deliveries, and resolve basic inquiries or issues.

Operational Excellence

• Maintain clean, organized, and inviting common areas throughout the day.
• Keep supply closets tidy and well-stocked; communicate inventory needs to the Member Experience Manager.
• Distribute mail and notify members of package deliveries.
• Assist with onboarding new members, including key card activation, email list setup, and office preparation.
• Report maintenance or facility issues via Fexa and coordinate with Property Management as needed.
• Stay organized, prioritize tasks effectively, and complete responsibilities with minimal oversight.

What We’re Looking For

• A passion for hospitality and creating great experiences.
• Strong communication and interpersonal skills.
• High attention to detail and a proactive mindset.
• Ability to multitask and stay organized in a fast-paced environment.
• Previous experience in hospitality, retail, or office support is a plus.

Hourly pay will be $23 - 25/hr depending on experience level and will include health, dental, and vision insurance as well as 401k plan.

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