Medical Liaison Job at Excel Medical, Charlotte, NC

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  • Excel Medical
  • Charlotte, NC

Job Description

Excel Medical is a dynamic and innovative telehealth company specializing in Hormone Replacement Therapy for men and women. We pride ourselves on our science-based protocol that delivers life-improving results to our patients.

Position Overview:

Our dynamic healthcare practice is seeking a dedicated Medical Liaison to join our team in Uptown Charlotte. In this vital role, you will be at the heart of our patient experience, providing exceptional support within our Bio-Identical Hormone Replacement Therapy (BHRT) program. You will work closely with our expert medical providers to deliver concierge-level care, ensuring every patient feels heard, supported, and empowered on their journey to optimal health.

Responsibilities:

  • Serve as the primary liaison between our patients and medical providers, ensuring clear, empathetic, and timely communication.
  • Champion the patient experience, guiding patients through their care plans, from initial consultation to follow-up.
  • Serve as the primary administrative partner for a dedicated group of medical providers, proactively managing their schedules, correspondence, and daily operational needs.
  • Take ownership of a wide range of administrative tasks, including managing clinical documents, processing patient forms, and ensuring all activities comply with healthcare protocols.
  • Act as a gatekeeper for providers, triaging requests and information to maximize their clinical efficiency.
  • Act as a trusted and accessible point of contact for patients, professionally handling inquiries, providing non-clinical guidance, and relaying provider instructions with clarity and empathy.
  • Manage patient inquiries related to medications, prescription refills, and treatment protocols with professionalism and accuracy.
  • Maintain meticulous and up-to-date patient records in our Electronic Health Record (EHR) system, ensuring accuracy and compliance with all healthcare regulations.
  • Schedule follow-up appointments and manage ongoing patient communication to foster long-term relationships and continuity of care.

Qualifications:

  • Must have one of the following certifications: Certified Medical Assistant (CMA), Licensed Practical Nurse (LPN), or Registered Medical Assistant (RMA).
  • BLS Certification (Preferred)
  • Associate's level degree (Preferred)
  • Minimum 2 years of relevant and recent experience working as a Medical Assistant or Licensed Practical Nurse
  • Committed to patient care
  • Team player mindset with the ability to work well with other dedicated employees
  • Excellent communication and interpersonal skills for virtual patient interactions
  • Strong organizational and multitasking abilities
  • Ability to work in-person at uptown Charlotte, NC headquarters four days a week
  • Additional certifications are a plus, but not required

Excel Medical is an equal-opportunity employer and welcomes candidates from all backgrounds to apply.

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