Information Technology Support Technician Job at Brooksource, Patterson, CA

cWh2RUNsaE9OaGtQeExFbVZxOHpHanZRcFE9PQ==
  • Brooksource
  • Patterson, CA

Job Description

IT Support Technician

Brooksource is seeking an IT Support Technician to join our Fortune 500 client! If you are looking to uncover your full potential and grow career in technology, this team is a great fit. In this role you will work within a collaborative environment to design, develop, and deliver custom solutions that make a big impact.

Responsibilities:

Incident Resolution

· Resolve first level service calls in a timely, accurate, and professional manner.

· Assist in the investigation of issues and with the delivery of an appropriate remedy and response.

· Respond to identified performance issues.

· Follow established operational processes and procedures and uses the Enterprise tools available.

· Evaluate documents, prioritize, and resolve support calls.

· Maintain knowledge of production system resolution procedures by reviewing new or updated knowledgebase entries to ensure readiness to execute.

· Logs and tracks issues using an automated Service Management System.

· Interact and collaborate with various corporate departments and store personnel.

System Support

· Monitor system activity and inform team and manager of any perceived trends, positive or negative, in calls being received.

· Create and Monitor vendor service calls.

· Develop an understanding and knowledge of the operating environments, policies, and procedures.

· Perform routine and regular preventative maintenance.

· Provide support in development and maintenance of operational procedures.

· Accept, sets up, and test new hardware, peripherals, and software.

· Adhere to procedural and security standards.

· Administer asset inventory management.

Minimum Requirements

  • Excellent problem solving skills
  • Basic technical understanding of the various hardware, software and networking systems being supported.
  • Ability to work as part of a team as well as independently
  • Excellent communication and organization skills.

About Brooksource

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Job Tags

Local area,

Similar Jobs

Liberty Personnel Services, Inc.

Lab Manager Job at Liberty Personnel Services, Inc.

 ...Job Details: Lab Manager Hybrid An exciting opportunity to join a landmark Earth Dam development, one of the largest of its kind in Florida. Were seeking a Lab Manager to oversee laboratory operations for a high-profile, multi-year infrastructure project located... 

ektello

Remote Product Designer (Merchant Experience / Ads) Job at ektello

Seeking a methodical, thoughtful Senior Product Designer with a passion for creating intuitive, consistent, and delightful user experiences. Youll partner with the Content Management product team to evolve one of the core foundations of the merchant experience. You bring...

Coleman Talley LLP

Associate Attorney Job at Coleman Talley LLP

 ...Coleman Talley LLP is seeking a driven Associate Attorney with 13 years of experience in commercial real estate to join our downtown Jacksonville office. The position primarily supports our Affordable and Multi-Family Housing Practice Group and offers the chance to work... 

The Noli Shop

Ecommerce Coordinator Job at The Noli Shop

 ...to make you feel sexy and confident. ROLE OVERVIEW: The Noli Shop is seeking a motivated and detail-oriented E-Commerce Coordinator to join our team on-site in our mid-town Miami office. This is a full-time position with an immediate start. The role is entry... 

Interactive Resources - iR

Sr. GUI Software Engineer Job at Interactive Resources - iR

 ...medical devices Design, Implementation and Maintenance of Software Peer design/code review Software Documentation Software...  ...skills BS or MS degree in Computer Science or Engineering Preferred Qualifications: Qt/QML Graphic Framework...