IT Support Technician
Brooksource is seeking an IT Support Technician to join our Fortune 500 client! If you are looking to uncover your full potential and grow career in technology, this team is a great fit. In this role you will work within a collaborative environment to design, develop, and deliver custom solutions that make a big impact.
Responsibilities:
Incident Resolution
· Resolve first level service calls in a timely, accurate, and professional manner.
· Assist in the investigation of issues and with the delivery of an appropriate remedy and response.
· Respond to identified performance issues.
· Follow established operational processes and procedures and uses the Enterprise tools available.
· Evaluate documents, prioritize, and resolve support calls.
· Maintain knowledge of production system resolution procedures by reviewing new or updated knowledgebase entries to ensure readiness to execute.
· Logs and tracks issues using an automated Service Management System.
· Interact and collaborate with various corporate departments and store personnel.
System Support
· Monitor system activity and inform team and manager of any perceived trends, positive or negative, in calls being received.
· Create and Monitor vendor service calls.
· Develop an understanding and knowledge of the operating environments, policies, and procedures.
· Perform routine and regular preventative maintenance.
· Provide support in development and maintenance of operational procedures.
· Accept, sets up, and test new hardware, peripherals, and software.
· Adhere to procedural and security standards.
· Administer asset inventory management.
Minimum Requirements
About Brooksource
Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
Job Overview: B&H is looking for Computer Content Writers to craft product descriptions, research products, and update the B&H website with new and accurate product information for computer-related products and categories. Ideal candidates will be enthusiastic about...
...CCI is currently seeking a local or travel Certified Occupational Therapist Assistant (COTA) for a 13-week contract in a Skilled Nursing Facility in Red Bluff, CA. As one of the nations leaders in allied healthcare placement and staffing, CCI is focused on uniting quality...
...agencies with programs and facilities serving Bergen, Essex, Hudson, and Union counties. We are currently seeking a Full Time Housing Navigator for our Hotel Riviera/Newark Temporary HousingProgram , located in Newark, NJ . Job Duties: The Housing Navigator...
...Randstad, in partnership with our client, a leading financial services company is seeking Workplace Solutions - Client Relationship Associates... ...and administrative transactions. Consultative Service: Use virtual technology to build client relationships and position solutions...
...leading and optimizing all dispatch operations for fast growing fuel transport company in Southern CA. This role combines hands-on operational... ...daily fuel dispatch operations including order processing, driver scheduling, route optimization, and delivery execution...