Job Description

Position Summary

The Dispatch Operations Manager is responsible for leading and optimizing all dispatch operations for fast growing fuel transport company in Southern CA. This role combines hands-on operational execution with strategic customer relationship management and business development. The ideal candidate brings deep fuel transport industry experience and excels at building high-performing teams while maintaining strong customer partnerships. This position serves as a critical bridge between operations, sales, and customer success.

Essential Functions

Operations & Execution (50%)

• Lead, mentor, and develop a team of Dispatch Coordinators ensuring 24/7/365 operational coverage
• Oversee daily fuel dispatch operations including order processing, driver scheduling, route optimization, and delivery execution
• Monitor and manage fuel allocation, inventory levels, and supplier relationships to maximize efficiency and minimize supply disruptions
• Ensure compliance with all DOT regulations, company safety protocols, and industry best practices
• Analyze operational metrics and implement continuous improvement initiatives to increase fleet utilization and reduce delivery costs
• Coordinate with drivers, terminals, and suppliers to resolve time-sensitive issues including delays, emergencies, and route changes
• Develop and maintain dispatch SOPs, training materials, and performance standards
• Manage shift scheduling, overtime allocation, and workforce planning to maintain service levels

Customer Service & Relationship Management (30%)

• Serve as primary point of contact for key customer accounts, building and maintaining strong partnerships
• Conduct regular business reviews with customers to assess satisfaction, address concerns, and identify service improvement opportunities
• Respond to and resolve escalated customer issues with urgency and professionalism
• Monitor customer automated inventory management systems and ensure keep-full delivery commitments are met
• Represent Elite Fuels at industry conferences, trade shows, and networking events
• Collaborate with customers on forecasting, seasonal planning, and emergency response protocols

Sales & Business Development (20%)

• Support new customer acquisition by participating in sales presentations, site visits, and contract negotiations
• Identify upsell and expansion opportunities within existing accounts
• Provide operational expertise during RFP responses and pricing development
• Gather competitive intelligence and market feedback to inform service offerings
• Partner with sales leadership to develop and execute growth strategies

Required Qualifications

• Minimum 7 years of experience in fuel transportation, petroleum logistics, or bulk liquid hauling operations
• 5+ years in a supervisory or management role overseeing dispatch, logistics, or transportation teams
• Deep understanding of fuel supply chain operations including terminals, rack pricing, allocations, and carrier operations
• Proven track record of building and maintaining customer relationships in B2B service environments
• Strong knowledge of DOT/FMCSA regulations governing hazmat and fuel transportation
• Experience with transportation management systems (TMS), GPS tracking, and dispatch optimization software
• Excellent communication and presentation skills with comfort speaking to executives and at industry events
• Ability to work flexible hours and be on-call for operational emergencies

Preferred Qualifications

• Experience with dispatch software such as TMW, FuelWise, PeopleNet, or similar platforms
• Background in retail, commercial, or wholesale fuel distribution
• CDL with Hazmat/Tanker endorsements (or willingness to obtain)
• Experience managing 24/7 operations with rotating shift coverage
• Prior P&L responsibility or budget management experience

Key Competencies

• Leadership: Ability to motivate, develop, and hold teams accountable while fostering a positive work environment
• Customer Focus: Genuine commitment to exceeding customer expectations and building long-term partnerships
• Problem Solving: Quick decision-making under pressure with sound operational judgment
• Communication: Clear, professional communication across all levels from drivers to executives
• Execution: Results-oriented approach with strong follow-through and attention to detail
• Industry Knowledge: Deep understanding of fuel transport operations, regulations, and market dynamics

Physical Requirements & Work Environment

• Primarily office-based with regular travel to customer sites, terminals, and industry events (up to 25%)
• Ability to be on-call and respond to operational emergencies outside normal business hours
• May require occasional weekend or holiday availability during peak periods or emergencies

Compensation & Benefits

• Competitive base salary: $75,000 - $100,000 based on experience
• Performance bonus opportunity
• Comprehensive benefits package including medical, dental, vision
• 401(k) with company match
• Paid time off and holidays
• Professional development and industry conference attendance

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