Job Description

SUMMARY

This full-time Customer Service Representative role supports daily production and customer needs within a reconditioning and manufacturing environment. The position plays a key role in coordinating customer orders, processing production documentation, and ensuring smooth communication between customers, sales, and operational teams. This role offers hands-on exposure to manufacturing operations, customer interaction, and cross-functional collaboration.

RESPONSIBILITIES

• Serve as a primary point of contact for customers by responding to calls, emails, and written inquiries regarding pricing, lead times, order status, and product questions.
• Create, enter, and maintain customer purchase orders, sales orders, and production orders while ensuring data accuracy within internal systems.
• Prepare quotes, confirmations, and order updates while supporting sales initiatives, expediting requests, and customer follow-ups.
• Process reconditioning documentation including routing, sorting, output tracking, and preparation of production paperwork with required instructions.
• Coordinate order flow and priorities with production teams and leadership to meet customer delivery expectations.
• Support shipping and order completion activities by reconciling quantities, closing orders, preparing delivery paperwork, and maintaining organized records.
• Receive, unpack, sort, and identify incoming customer tools and materials for processing.
• Assist with account maintenance, system updates, inspections, returns, credits, and data corrections as directed.
• Provide administrative and operational support to leadership to ensure daily production and customer service goals are met.
• Develop and maintain working knowledge of products, services, and reconditioning capabilities.

QUALIFICATIONS

• Previous experience in customer service, order processing, or administrative support within a manufacturing or industrial environment preferred.
• Strong communication skills with the ability to professionally interact with customers and internal teams.
• High attention to detail and accuracy when managing orders, documentation, and system data.
• Ability to prioritize tasks, manage multiple requests, and work effectively in a fast-paced environment.
• Proficiency with basic computer systems and order management or ERP platforms is a plus.

BENEFITS

• Full-time, day-shift schedule providing work-life balance.
• Opportunity to gain experience in manufacturing operations and production coordination.
• Collaborative team environment with exposure to multiple departments.
• Stable role within an established organization offering long-term growth potential.
• Hands-on involvement in processes that directly impact customer satisfaction and operational success.

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