Customer Service Representative Job at Spectrum Staffing Services/HRStaffers Inc., Elm Grove, WI

cXhqR0RGcFBOQklPeGJRcVVLa3dHamJXcEE9PQ==
  • Spectrum Staffing Services/HRStaffers Inc.
  • Elm Grove, WI

Job Description

SUMMARY

This full-time Customer Service Representative role supports daily production and customer needs within a reconditioning and manufacturing environment. The position plays a key role in coordinating customer orders, processing production documentation, and ensuring smooth communication between customers, sales, and operational teams. This role offers hands-on exposure to manufacturing operations, customer interaction, and cross-functional collaboration.

RESPONSIBILITIES

  • Serve as a primary point of contact for customers by responding to calls, emails, and written inquiries regarding pricing, lead times, order status, and product questions.
  • Create, enter, and maintain customer purchase orders, sales orders, and production orders while ensuring data accuracy within internal systems.
  • Prepare quotes, confirmations, and order updates while supporting sales initiatives, expediting requests, and customer follow-ups.
  • Process reconditioning documentation including routing, sorting, output tracking, and preparation of production paperwork with required instructions.
  • Coordinate order flow and priorities with production teams and leadership to meet customer delivery expectations.
  • Support shipping and order completion activities by reconciling quantities, closing orders, preparing delivery paperwork, and maintaining organized records.
  • Receive, unpack, sort, and identify incoming customer tools and materials for processing.
  • Assist with account maintenance, system updates, inspections, returns, credits, and data corrections as directed.
  • Provide administrative and operational support to leadership to ensure daily production and customer service goals are met.
  • Develop and maintain working knowledge of products, services, and reconditioning capabilities.

QUALIFICATIONS

  • Previous experience in customer service, order processing, or administrative support within a manufacturing or industrial environment preferred.
  • Strong communication skills with the ability to professionally interact with customers and internal teams.
  • High attention to detail and accuracy when managing orders, documentation, and system data.
  • Ability to prioritize tasks, manage multiple requests, and work effectively in a fast-paced environment.
  • Proficiency with basic computer systems and order management or ERP platforms is a plus.

BENEFITS

  • Full-time, day-shift schedule providing work-life balance.
  • Opportunity to gain experience in manufacturing operations and production coordination.
  • Collaborative team environment with exposure to multiple departments.
  • Stable role within an established organization offering long-term growth potential.
  • Hands-on involvement in processes that directly impact customer satisfaction and operational success.

Job Tags

Full time, Shift work, Day shift,

Similar Jobs

GoldLeaf Print & Packaging

Sales Support Specialist Job at GoldLeaf Print & Packaging

 ...Sales Support Specialist (Entry Level)-On-site | Full-Time -$15$17/hour GoldLeaf Print & Packaging is looking for an Entry-Level Sales Support Specialist to join our team and help keep daily orders and projects running smoothly. This role is perfect for someone who... 

Planet Fitness

Planet Fitness Assistant Manager In Training Job at Planet Fitness

 ...others, and looking to develop personally and professionally, then you have found the right place to contribute and grow. Planet Fitness is known for a reputation consisting of the Judgement Free Zone (JFZ), raving fans service, a clean and comfortable environment... 

State of Connecticut

Associate Education Consultant (35 Hour) Job at State of Connecticut

 ...Associate Education Consultant (35 Hour) Recruitment # (***) ***-****EA-001 Location Hartford, CT Date Opened 1/7/2026 12:00:00 AM Salary $105,816 - $140,079/year *New State employees start at the minimum of the salary range Job Type Open to the Public... 

CM & Associates Construction Management

Office Receptionist/Administrative Assistant Job at CM & Associates Construction Management

Looking for an Office Receptionist/Administrative Assistant who has effective communication skills and enjoys working as part of a team. Logical thinker, extremely detail oriented, very organized and can prioritize. Ability to work quickly and thrive in a high-pressure...

Elite Construction Company

Skilled Electrician Helper Job at Elite Construction Company

 ...Elite Construction is seeking a Residential/ Commercial Electrician HELPER to assist with our many commercial/residential projects in the Valdosta/ Thomasville/ Tifton area. Must have a driver's license and a car (no exceptions). Hard working and dependable need only...