Job Description

Job Title: Customer Service Inbound II

Location: Des Moines, IA 50319, USA

Duration: 6 months contract (possible extension)

Payrate : $16/hr. W2(WITHOUT BENEFITS)

Position Description

• Answering customer service calls.
• The job duties include answering the customer service line, assisting customers with questions on their unemployment claim, taking statements, resetting passwords and submitting requests on customers' behalf by accessing IWD's database. Classroom and hands-on training will be provided for all candidates.
• IWD receives approximately 3000 calls per week on average.
• During the winter months, calls increase to 6500 calls per week

Skills Required

• Ability to communicate and record information accurately.
• Ability to question others to determine specific needs.
• Ability to deal with people patiently.
• Ability to proofread and correct errors.
• Receive and place telephone calls fill out and verify information on forms or records as well as proofread to verify that forms are completed properly.
• Perform all duties as Customer Service Inbound I
• Handle large accounts or more difficult issues.
• Lead teach guide and/or motivate teams. First level problem resolution.
• Will be on phones full time, all inbound calls
• Needs to have strong call center experience

Experience Required

• 6 months of call center experience

Education Required

• Highschool diploma or GED

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