Job Description

Windwood Family Services is looking for a Chief Organizational Excellence Officer (SC Licensure as a RN, LPC, LISW-CP, or LMFT) to supervise team of healthcare professionals to ensure clinical records are in compliance with current COA, CMS, and state contract regulations and in accordance with evidence-based care guidelines.

Responsibilities:

• Maintains the collection and recording of the residents’ clinical, nursing to include medication and general healthcare information, psychiatric, residential care, critical decision-making processes, safeguards resident privacy, ensures regulatory compliance is met and improves resident care outcomes.

• Leads agency re-accreditation process: Takes lead in preparing team members for upcoming COA Re-accreditation.

• Holds monthly meetings and assign information collection activities with agency staff.

• Develops Logic Model with team members for all accredited programs. 

• Develops standard operating procedure manuals for each agency department; matches updated policies with procedures and protocols needed that meet COA re-accreditation standards.

• Utilizes information from existing state fee for service contract requirements, SCSCDSS and DPH licensing requirements, Federal CMS and state Medicaid standards.

• Establish and monitor key performance indicators (KPIs) for operational and strategic plan processes, reporting on progress and adjusting strategies as necessary to meet business objectives. 

• Lead the development and implementation of performance quality improvement strategies across all operational areas to enhance efficiency, quality, and customer satisfaction.

• Electronic Healthcare Administration : Ensures secure storing of resident data, provides regulated access to resident records; ensures adherence to mandated retention periods, and executes secure disposal.

• Compiles treatment information from open and closed client charts requested from outside agencies and send records as requested. Prepares client discharge packets of multidisciplinary team information.

• Supervision: provides direct supervision to team of Compliance and Utilization Review Supervisors. 

Qualifications: Required: SC Licensure as a RN, LPC, LISW-CP, or LMFT

Salary: FTE with benefit package starting salary $93,000

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