Job Description

Trego / Dugan Aviation has an Airline Ground Handling General Manager opportunity at the Indianapolis International Airport (IND)

General Purpose of Job:

This position is responsible for compliance with all aspects of the company and Federal policies within the day-to-day operation of the station. Must be able to communicate all airline business effectively to Internal and external departments. Well-developed planning and organizational skills are required. Must be able to establish goals and objectives and continuously measure performance against these goals and objectives to raise the performance of the station. Responsibility to evaluate, manage, and provide ongoing feedback to employees, develop individuals, and encourage career advancement. Lead by example, exemplifying integrity, professionalism, and excellent communication skills. Motivate to achieve results while managing people fairly and with respect. Must be committed to the importance of serving the customer and have an excellent customer service focus.

Essential Duties and Responsibilities:

• Establish and maintain safety compliance of aircraft, customers, facilities, and employee working environments. Address issues and provide corrective action as they warrant
• Ensure compliance with all Federal directives and security requirements. Audit to ensure quality assurance
• Ensure compliance with controlling of station expenses/costs and maintain an effective cost control program
• Establish airport and local community relations as liaison with airport city officials, FAA, TSA, policy, and fire departments
• Coordinate airline vendor functions and acts as the liaison for local contracts providing service to airlines, i.e., fueling, skycap, security, catering, cleaning, and ground handling.
• Evaluate performance and implement appropriate measures to review the service provided to airlines.
• Ensure compliance of all station manuals and monitor for current revisions and availability
• Ensure compliance with customer service, baggage handling, and departure dependability. Monitor and verify quality control.
• Establish effective and cost-efficient work schedules for all station employees.
• Participate in establishing interviews, hiring, and workforce requirements.
• Coordinate the provision of training and ensure training requirements are met for all employees, i.e., new hire, recurrent, supplemental, and local training issues.
• Provide feedback, research, and response to customer complaints/compliments in coordination with Customer Relations.
• Establish employee recognition programs for station achievements, i.e., safety, performance, and revenue collection programs.
• Work to establish contract revenue and actively pursue opportunities to ensure station profitability.
• Perform all functions of a Station Agent.
• Other duties as assigned by the Regional Manager.
• Must pass a ten (10) year background check and pre-employment drug test
• Must have the authorization to work in the U.S. as defined in the Immigration Act of 1986.

Competency/Behavioral Requirements:

• Be pleasant with others on the job and display a good-natured, cooperative attitude
• Be reliable, responsible, and dependable, and fulfill obligations.
• Attention to detail
• Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in challenging situations
• Accept criticism and deal calmly and effectively with high-stress situations, be open to change (positive or negative), and consider a considerable variety in the workplace.
• Willingness to take on responsibilities and challenges
• Be sensitive to others' needs and feelings and be understanding and helpful on the job.
• Develop one's ways of doing things, abiding by TDA/Airline’s policies and procedures, guide oneself with little or no supervision, and depend on oneself to get things done
• Be persistent in the face of obstacles

Physical Demands :

Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70 pond suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting, and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to perform the essential safety functions of the position.

OTHER REQUIREMENTS AND QUALIFICATIONS:

Education, Experience, and Training:  Requires three years of supervisory/management experience in the airline industry. Must receive initial/advanced CSA/GOA Services training required by the airline. High School Diploma or Equivalent, College preferred.

Knowledge:  Thorough working knowledge of the types of aircraft used at the station. Thorough working knowledge of current FAA/TSA security directives & the procedures affecting CSA/GOA Services as well as general procedures for passenger processing and baggage transfers.

Licensing/Certification:  Must possess a valid Driver’s License; must obtain and maintain a current Complaint Resolution Official (CRO) certificate when required by individual airlines companies; a Ground Security Coordinator certificate with certification for aircraft over 61 seats within the probationary period; must possess the following certificate of training upon hire: De-Icing/Anti-Icing if required, Aircraft Pushback, security search, and Security Exit Door training.

Miscellaneous Requirements : Must successfully pass a background investigation with fingerprint-based criminal records checks in accordance with Title 14, Code of Federal Regulations, Part 1542, and Airport Security, as required by the Transportation Security Administration. Must pass periodic random drug testing as required in 49 Code of Federal Regulations Part 40 for safety-sensitive employees.

Must be able to work a variety of assigned shifts, including evenings and weekends.

Job Type: Full-time

• Salary commensurate with experience.

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