Job Description

Axios Professional Recruitment is proud to partner with a respected independent insurance agency in Grand Rapids that is actively seeking a Personal Insurance Customer Service Representative. This is a great opportunity for someone who is detail-oriented, service-minded, and passionate about helping people navigate their insurance needs.

Responsibilities:

• Provide responsive, accurate, and friendly service to clients regarding their personal insurance policies
• Assist clients with policy changes, coverage questions, billing inquiries, and claims support
• Serve as a liaison between clients and insurance carriers such as Safeco, Progressive, American Modern, Aegis, National General, and PURE
• Maintain accurate and up-to-date customer records in accordance with HIPAA and agency standards
• Identify opportunities to enhance coverage or improve client satisfaction through proactive service
• Collaborate with team members to ensure a seamless customer experience

Qualifications:

• 2+ years of experience in personal insurance customer service
• Strong interpersonal and communication skills, both written and verbal
• Excellent organizational and problem-solving abilities
• Demonstrated commitment to customer satisfaction and relationship building
• Comfortable using modern technology and insurance management systems
• Able to manage multiple tasks efficiently and independently

Axios Professional Recruitment - an entirely employee-owned company - is the largest independent employer in West Michigan. Our mission is to match people with meaningful, long-lasting, and enjoyable careers, not just a job. Since 1988, we've helped match over 300,000 people just like you with top employers across West Michigan.

Good luck, we look forward to reviewing your application!

Your friends at Axios Professional Recruitment

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