Job Description

This role is C2H and will likely convert to FTE by Spring 2026. Please do not apply unless you can convert to FTE.

This is a hybrid position based in Hartford, CT. Must be onsite in Hartford for interviews.

Position Summary

Our client is seeking a User Experience (UX)/User Interface (UI) AI Chatbot Conversation Designer to drive the overall user experience for a Conversational AI platform. You will drive the end-to-end user experience for a next-generation Conversational AI platform designed to support members and providers by accessing timely, accurate health insurance answers across digital channels.

In this role, you will be responsible for creating dialog and conversational flows to deliver superior user experience.

You will collaborate with product, technical business analysts and engineering teams to define requirements, influence features, and ensure scalable, user-centric solutions.

Key Responsibilities

• Design and optimize conversational experiences via content creation, wireframes, mockups, prototypes, written requirements, and usability documentation.
• Lead engagement with business stakeholders to frame problems, prioritize and scope design efforts.
• Navigate a fast-paced, matrixed environment across multiple business lines and functional areas, fostering a culture of proactive collaboration.
• Ensure clarity, empathy, compliance, accessibility and inclusivity in all scripts and designs

Required Qualifications

• 3+ years’ experience in conversational design in contact centers or enterprise virtual assistants for heavily regulated industries (i.e. Healthcare, Banking, Insurance)
• 3+ years’ experience with dialog flow products - Miro, LucidChart, Visio, etc
• 2+ years’ experience designing multi-channel customer-centered experiences.
• Bachelor’s degree in human-computer interaction (HCI), business, technology or design program or direct and applicable work experience
• Familiarity with natural language processing (NLP) and LLM-based design principles
• Exceptional communication/presentation skills (verbal and written), storytelling, and documentation skills. Should have a high degree of comfort speaking with internal stakeholders.

Preferred Qualifications

• Master’s degree in business, technology, linguistics, human computer interaction or similar program
• Experience with Visual Design for chatbots
• Experience with scaled agile (SAFe) methodology
• Experience with prompt engineering principles and ability to write clear, context-rich prompts
• Understanding of agentic AI concepts and multi-agent orchestration
• Understanding of AI safety guardrails and compliance requirements in healthcare
• Health Insurance experience a plus
• Prior design experience from a leading brand recognized by customers for experience.

Education

Bachelor’s degree in UX Design, Human-Computer Interaction, Linguistics, or related field.

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