Travel Logistics Representative (HYBRID - Tuesdays only in office!) Job at Optomi, Orlando, FL

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  • Optomi
  • Orlando, FL

Job Description

Optomi, in partnership with a leading organization in the Media & Entertainment industry, is seeking a Travel Systems Analyst (4 month Contract) to support their Global Travel & Expense Technology Team based in Orlando, FL ! This role will play a key part in managing day-to-day operations and system configurations for global travel platforms, ensuring a seamless travel experience for employees and high-profile guests. The position is hybrid with Tuesdays onsite and the remainder remote.

What the right candidate will enjoy:

  • A hands-on role in a globally recognized travel operations environment!
  • Hybrid work schedule (only 1 day/week onsite)!
  • Opportunity to support high-visibility non-employee travel, including VIPs and talent!
  • Exposure to industry-leading travel tools such as Concur and Sabre!
  • Joining a collaborative and customer-focused technology team!

Experience of the right candidate:

  • 2+ years of experience in corporate travel, either on a corporate travel team or as a corporate travel agent.
  • Proficient in Concur Travel (admin or advanced user experience preferred).
  • Strong customer service and issue resolution skills; experience triaging support requests and managing escalations.
  • Familiarity with GDS systems such as Sabre or Amadeus (nice to have).
  • Basic proficiency in Microsoft Outlook, Excel, and PowerPoint.
  • Comfortable executing tasks using SOPs, FAQs, and shared inboxes.

Responsibilities of the right candidate:

  • Support day-to-day operations of the Global Travel & Expense Technology team.
  • Monitor and respond to system support requests via a shared inbox.
  • Manage travel booking errors and user issues for both employees and non-employees (e.g., VIPs, talent).
  • Make systematic rule updates and configurations within Concur or related travel systems.
  • Collaborate with the Sr. Travel Systems Analyst to ensure platform efficiency and user satisfaction.
  • Ensure compliance with internal travel policies and provide first-level troubleshooting support.

Job Tags

Contract work, Work at office, Remote work, 1 day per week,

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