Windsor is seeking a highly motivated and dedicated Temporary Customer Service Representative for our Santa Fe Springs Call Center. Windsor is committed to fostering an environment of excellence, and therefore, expects exemplary job performance from all team members. All job duties are to be conducted safely and ethically, with individuals contributing both independently and as part of a team to achieve company goals and uphold our mission. Ideal candidates will be friendly, respectful, optimistic, and adhere to all company policies, procedures, work rules and guidelines.
Job Summary:
As the department’s first responder, the Tier 1 Customer Service Agent is crucial for building and maintaining the company’s positive reputation. The role requires a high level of professionalism while assisting customers within our Zendesk ticketing system via phones, emails, text messages, and chat. Responsibilities also include, but are not limited to, processing customer returns, issuing refunds, handling claims, creating package replacements, supporting store associates, guiding customers through their shopping experience, troubleshooting technical issues, and triaging issues with other departments.
Essential Job Functions:
Job Qualifications/Requirements:
Physical Demands: Sitting at a desk/computer all day. The environment is fast paced, and indoor temperature conditions apply.
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