Job Description

About Us:

GRWN epitomizes a purpose-driven ethos within the fine jewelry realm, seamlessly melding sustainability with exquisite design. Our commitment to leveraging technology without compromising on beauty shines through in every piece we create. With a focus on culture-driven design intersecting with commerce, GRWN crafts jewelry and objects of beauty that resonate with emotion, meaning, and character . We are a fast-paced, innovative, and collaborative company in the consumer products industry , specializing in the jewelry space. We are seeking a strategic and results-driven General Manager to lead our Sales, Community and Team Building efforts and bring the company vision to life in close partnership with the CEO and COO.

Job Description:

The Store Manager is responsible for the seamless execution of all store operations, driving sales growth, and delivering an exceptional customer experience. Through effective leadership, coaching, and accountability , the Store Manager ensures alignment with GRWN's vision, values, and EOS (Entrepreneurial Operating System*) principles to achieve revenue targets, optimize team performance, and uphold brand standards. This role is accountable for the recruitment, training, and development of a high-performance sales team, inventory management, and CRM execution to drive customer loyalty and satisfaction.

Key Responsibilities :

Leadership and Team Development

• Build and maintain a high-performance sales team through hiring, training, and continuous development.
• Implement EOS-based accountability measures to drive team performance and achieve sales goals.
• Provide quarterly staff reviews to ensure “Right Person, Right Seat"
• Foster a collaborative, high-energy environment that encourages individual initiative and teamwork.

Sales Management and Customer Experience:

• Drive sales through effective coaching, goal setting, and performance management of
• Diamond Advisors.Ensure a customer-first approach by modeling superior service standards on the sales floor
• Monitor and manage key sales activities: prospecting, closing, CRM tasks, and follow-ups.
• Assist Client Advisors in closing high-value transactions and resolving client concerns.

Operational Excellence:

• Execute GRWN's operational standards, including scheduling, inventory management, and visual merchandising.
• Safeguard inventory through regular audits and adherence to loss prevention protocols.
• Ensure all documentation—sales orders, repairs, cost documentation —is processed accurately and timely . Maintain store appearance and execute in-store events in alignment with GRWN’s marketing strategy

Metrics and Reporting:

• Track and analyze sales metrics, CRM engagement, inventory shrinkage, and budget adherence.
• Report monthly on store performance, staff productivity, and customer engagement utilizing our metrics template.
• Identify areas for improvement and implement action plans during performance meetings.

Accountability and EOS Alignment:

• Uphold EOS principles: Vision, Traction, and Healthy Culture. Manage quarterly goals, Issues, and To-Dos to drive performance and accountability .
• Ensure quarterly objectives are met through systematic planning and team alignment.

Supervisory Duties:

• Direct supervision of Client Advisors and Admin staff.
• Responsible for performance evaluations, goal setting, and conflict resolution.
• Oversee recruitment, hiring, onboarding, and training processes in alignment with GRWN’s standards.

Requirements:

Required Skills and Experience:

• 3+ years of retail management experience, preferably in fine jewelry or luxury markets.
• Proven leadership in driving sales growth and team performance.
• Strong understanding of CRM systems, ERP, POS, and inventory management.
• Excellent verbal and written communication skills.
• Ability to lead with a growth mindset and accountability-driven culture.

Physical Requirements:

• Ability to stand, walk, and move for about 90% of your working shift.
• Capable of lifting up to 20 lbs when necessary .
• Must be comfortable using technology: CRM, ERP, POS systems.
• Ability to be flexible to the needs of the business, working events, weekends, and holiday shifts.
• Ability to work full time hours, with open availability and possible overtime.
• Must be over the age of 18 years old.

Compensation:

• Salary ($75,000 - $100,000)
• Health, Dental, and Vision Insurance, and 401K
• Paid Sick/Vacation Time.
• Bonus Performance Opportunity

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