Service Desk Support Job at Coforge, Charleston, WV

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  • Coforge
  • Charleston, WV

Job Description

Role: Service Desk Support

Experience: 2+ years

Location: Charleston, WV

Mode of Hire: Full Time

We at Coforge are hiring Service Desk Support with the following skillset:

  • Provide Level 2 support to the client.
  • Identify issues and escalate issues when necessary.
  • Resolve end-user incidents and process service requests via phone, e-mail and chat.
  • Escalate user issues to appropriate resources when necessary.
  • Perform software, hardware and basic network troubleshooting.
  • Clearly document user issues and troubleshooting steps.
  • Maintain technical documentation.
  • Perform other duties as assigned.

Job Tags

Full time,

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