Service Delivery Manager Job at KellyMitchell Group, Orlando, FL

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  • KellyMitchell Group
  • Orlando, FL

Job Description

Job Summary:

Our client is seeking a Service Delivery Manager to join their team! This position is located in Orlando, Florida.

Duties:

  • Oversee the end-to-end coordination of technical solution delivery, including cross team dependencies
  • Ensure development teams, architects, and vendors are aligned on delivery goals and timelines
  • Tackle potential issues and continually optimize for better efficiency
  • Monitor progress, manage risks, and escalate issues as needed to ensure timely delivery
  • Collaborate with engineering leads, architects, and product owners to translate business needs into executable plans
  • Serve as the primary liaison between technical teams, product owner and business stakeholders
  • Manage sprint planning, execution, and delivery milestones
  • Ensure that the right resources are assigned to each task and typically involves workload management of team members
  • Track technical dependencies and coordinate across multiple teams and vendors
  • Liaise between various teams to ensure synergy and flow of information, reducing misunderstandings and maximizing productivity
  • Maintain visibility into delivery status and provide regular updates to leadership
  • Works to minimize meetings and ceremonies, but when they are needed, they are well-run and efficient
  • Ensure compliance with security, testing, and operational standards
  • Support resolution of technical issues and blockers in collaboration with support and engineering teams
  • Promote the adoption of DevOps practices, CI/CD pipelines, and automation
  • Encourage process improvements to enhance delivery efficiency and system reliability

Desired Skills/Experience:

  • Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience
  • 3+ years of experience in Service Delivery Management or Application Support
  • Strong understanding of the Software Development Lifecycle (SDLC)
  • Good general understanding of how large scale software systems are designed, built, tested, deployed and into the hands of customers
  • Experience with Agile, Scrum, and Waterfall methodologies
  • Proven ability to coordinate across cross-functional teams and vendors
  • Strong negotiation skills
  • Strong communication, time management, and prioritization skills
  • Experience with Jira (Epics and Stories)
  • Experience with Warehouse Management Systems (WMS) like Blue Yonder or similar
  • Experience with warehouse, supply chain and logistics systems
  • Understanding of network connectivity, wireless technologies, and mobile platforms
  • Exposure to: Java, .NET, XML, HTML, PHP, JSP, Perl
  • GIT, HP ALM, UC4, Version One
  • Experience with middleware such as: WebSphere, WebLogic, Apache Tomcat, MQ
  • Oracle and Microsoft SQL Server experience
  • Familiar with Windows, Unix, and Linux operating systems
  • Familiarity with cloud platforms: Azure, AWS, GCP, VMware

Benefits:

  • Medical, Dental, & Vision Insurance Plans
  • Employee-Owned Profit Sharing (ESOP)
  • 401K offered

The approximate pay range for this position is between $56.00 and $80.00 . Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

Job Tags

Local area,

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