Senior Service Delivery Manager Job at HCLTech, Sunnyvale, CA

b0IzQUJscEpNeG9NeExFbVhhRTNIam5jcEE9PQ==
  • HCLTech
  • Sunnyvale, CA

Job Description

Hybrid/remote/onsite – Onsite

Working location with Zip code – 1000 west Maude , Sunnyvale

Detailed Job Description –

  • Ensuring IT service levels are maintained and exceed performance objectives. Typically a service delivery manager will be responsible for service desk, desktop support and Application support personnel, so strong staff management and communication skills are important.
  • Deciding on service level agreements both operationally and for contracted services Developing and recommending service and process improvements Any change management processes
  • Any incidents relating to release management Coordinating the team to ensure any major incidents are managed professionally Building and maintaining internal and external relationships and services
  • Ensure that all systems and processes in place ensure effective service delivery Reporting on process improvements, team performance and agreed service levels Expansion of services to fill all gamut's of infrastructure increase breadth.
  • Focus on project opportunities and transformation initiatives ITIL process definitions and implementation
  • Automation in service delivery Resource management Utilization Billing Management reporting
  • Conduct regular in depth service and process audits.
  • Employee retention, motivation and training Focus on grooming people from L1 to L2, L2 to L3 within select timelines
  • Value add to customer YOY by working closely with the Transformation and Consulting group for Architecture gap assessment studies
  • Implementation of new technologies Consolidation virtualization opportunities
  • Reduce business impact of outages Cost savings through better solutions
  • Enhance operational efficiencies Overall SLA management Operation interaction with technologies Lead Service Owner Overall Customer and Employee Satisfaction

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year

Job Tags

Holiday work, Local area, Remote job,

Similar Jobs

Windsor Fashions

Receptionist Job at Windsor Fashions

As the first stylish, friendly face and voice of Windsor, our Receptionist sets the tone for a polished, welcoming experience. In this role, youll keep our office running smoothly by answering and routing calls with professionalism, greeting and guiding visitors, managing...

Vorwerk, LLC - Thermomix USA

Social Digital Content Creator Job at Vorwerk, LLC - Thermomix USA

 ...presence in the U.S., were looking for a Social & Digital Content Creator who can...  ...Thermomix USAs presence across our social media channels, including Facebook, Instagram,...  ...You will serve as the digital voice of the brand, crafting strategy and curating compelling... 

Veolia

Maintenance Planner Job at Veolia

 ...leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia designs and implements innovative solutions for decarbonization, depollution, and resource regeneration,... 

TrueCare

Family Medicine Physician with TrueCare in Perris, CA Job at TrueCare

 ...OCHINs EPIC EMR platform. What Were Looking For - Active or Pending California Medical License. - Board Certified in Family Medicine or Internal Medicine. - Commitment to Patient-Centered Care & Health Equity. - Bilingual in Spanish & English (Preferred but... 

Melnik Legal PLLC

Junior Associate Attorney Job at Melnik Legal PLLC

Healthcare & Technology Transactions Want to work on challenging and innovative legal issues that require strategic and creative thinking, for a law firm that cares about improving health care delivery, privacy, security, and technology? Youll be responsible...