Job Description

Job Title: Senior Customer Service Coordinator (Hybrid)

Location: Somerset, NJ (3 days onsite / 2 days remote)

Schedule: Monday–Friday, 8:30 am – 5:00 pm 18 month assignment to start

Pay: 28.85/hour

Are you a detail-oriented customer support professional with a passion for building strong relationships and supporting vital business operations?

Kelly® in Partnership with Johnson and Johnson has exciting opportunities to work in the Somerset NJ area in a hybrid work schedule as a Senior Customer Service Coordinator!

About the Role

As a Senior Customer Support Services Coordinator, you’ll be the cornerstone of our order management process, providing exceptional service to both external customers and internal business partners across our operating companies. This hybrid role is perfect for candidates who are collaborative, organized, and committed to operational excellence, compliance, and continuous improvement.

Key Responsibilities

• Specialized Order Processing: Manage sophisticated order processing, including coordination of shipments and deliveries, fulfillment of controlled substance orders, and handling cases through multiple channels (phone, email, fax).
• Regulatory Compliance: Maintain thorough records and uphold rigorous compliance with guidelines set by GMP, SOX, DEA, FDA, PWC, and safety/environmental authorities.
• Investigative Support: Validate, enter, balance, and edit specialty orders while applying policies, procedures, and regulatory knowledge.
• Process Improvement: Handle requests for deviations; collaborate with team members to support business improvements and lean initiatives.
• Cross-Functional Collaboration: Serve as a subject matter expert and go-to partner for our Sales & Marketing, E-Commerce, and Finance teams. Champion programs that benefit our environment and communities.

Qualifications

• High school diploma or GED required; Bachelor’s degree preferred.
• Minimum 4 years’ customer service experience, ideally with multitasking and handling competing priorities.
• SAP knowledge (Atlas or ROTC) is required.
• Proven background supporting customer service via phone calls and multi-media inquiries (email, fax, electronic system).
• Outstanding oral and written communication, organizational, and investigative skills.
• Demonstrated team collaboration and strong interpersonal abilities.
• Experience using MS Office, ERP systems, and related business software.
• Knowledge or certification in Lean methodologies is a plus.
• Ability to work independently and maintain high standards of quality, compliance, and accountability.

Top 3 Must-Have Skills

1. SAP experience with Atlas or ROTC modules
2. Customer service expertise: managing orders/cases via phone, email, fax, and multi-channel inquiries
3. Strong communication and investigative skills: excels in team settings

Why Join Us?

• Hybrid work schedule for work-life balance
• Inclusive, supportive team environment
• Opportunities for professional growth and development
• Make an impact on our company, customers, and community

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