Job Description

Role : Scheduling Coordinator

Location : Above & Beyond ABA Therapy

185 Route 70, Toms River, NJ 08755

Full-time |On-site

Monday-Friday, 9:00 AM – 5:00 PM

About the Role

Above & Beyond ABA Therapy is seeking a highly organized and proactive Scheduling Coordinator to join our team. This is a critical role that serves as the backbone of our operations, ensuring seamless coordination between our dedicated clinicians and the families we serve.

As our Scheduling Coordinator, you'll be more than just a scheduler—you'll be a strategic problem-solver who thinks creatively to optimize therapy schedules, overcome daily challenges, and ensure every child receives consistent, high-quality ABA therapy. Your ability to anticipate needs, adapt quickly, and communicate effectively will directly impact the success of our clients and the satisfaction of our team.

If you thrive in a fast-paced environment, love solving puzzles, and want to make a meaningful difference in the lives of children with Autism Spectrum Disorder (ASD), we want to hear from you!

Key Responsibilities

Scheduling & Coordination

• Design and maintain therapy schedules for clients based on BCBA recommendations, insurance authorizations, and family availability
• Strategically assign qualified staff to therapy sessions, maximizing efficiency and continuity of care
• Proactively identify and resolve scheduling conflicts before they impact service delivery.
• Manage real-time schedule adjustments for cancellations, no-shows, staff call-outs, and last-minute changes
• Maintain accurate, up-to-date records in our scheduling system
• Think creatively to fill gaps in coverage and optimize therapist utilization

Communication & Relationship Management

• Serve as the primary point of contact for families regarding therapy schedules.
• Communicate schedule changes, cancellations, and confirmations promptly and professionally
• Collaborate closely with BCBAs, RBTs, and clinical leadership to accommodate evolving client needs
• Ensure all staff members are informed of their daily schedules and any modifications
• Build strong relationships with families and team members through exceptional customer service

Problem-Solving & Operations

• Take ownership of scheduling challenges and develop innovative solutions.
• Anticipate potential issues and implement preventive measures.
• Handle urgent scheduling needs with composure and efficiency.
• Balance competing priorities while maintaining service quality
• Contribute ideas for process improvements and operational excellence

Compliance & Confidentiality

• Maintain strict confidentiality of all client and staff information in accordance with HIPAA regulations.
• Document scheduling decisions and communications accurately.

What Makes You Stand Out

Required Qualifications

• Exceptional organizational skills – You can manage multiple moving pieces without dropping the ball
• Meticulous attention to detail – Nothing slips through the cracks on your watch
• Strong multitasking abilities – You thrive when juggling competing priorities
• Proactive problem-solving mindset – You don't just identify problems; you create solutions
• Outstanding communication skills – You express yourself clearly, professionally, and empathetically
• Customer service excellence – You bring a positive, can-do attitude to every interaction
• Team player mentality – You collaborate effectively and support your colleagues
• Adaptability and flexibility – You stay calm and focused when plans change
• Willingness to learn – You're eager to grow and embrace new challenges

Required Qualifications

• Previous experience in healthcare scheduling, ABA therapy, or related fields (we pay for experience!)
• Familiarity with scheduling software and electronic health records
• Understanding of insurance authorizations and treatment planning
• Background in customer service or administrative coordination

Personal Attributes We Value

• Creative thinker who finds opportunities where others see obstacles
• Self-starter who takes initiative without needing constant direction
• Compassionate individual who understands the importance of our mission
• Reliable professional who shows up consistently for our team and families
• Tech-savvy learner who quickly adapts to new systems

What We Offer

Comprehensive Benefits Package

• 401(k) with company matching
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• 6 paid legal holidays

Work Environment

• Consistent schedule – Monday through Friday, 9:00 AM – 5:00 PM (no nights or weekends!)
• Supportive team culture – Work alongside passionate professionals who care
• Meaningful impact – See firsthand how your work changes lives every day

About Above & Beyond ABA Therapy

Above & Beyond ABA Therapy is dedicated to providing exceptional, evidence-based Applied Behavior Analysis therapy to children with Autism Spectrum Disorder. Our name reflects our commitment—we don't just meet standards; we exceed them. Every member of our team plays a vital role in helping children reach their full potential, and our Scheduling Coordinator is essential to making that happen.

Ready to Make an Impact?

If you're a proactive problem-solver who's ready to take on a challenging and rewarding role, we'd love to meet you. Join our team and help us ensure every child receives the consistent, high-quality care they deserve.

To apply, please submit your resume. We look forward to connecting!

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