Job Description

Are you looking for a new position where you can learn and grow while being a part of a fast-paced environment?

URBAN NIRVANA is a fun, local, female-owned company of Spas and Salons that started in Charleston in 2000. Since then, we have branched out to have locations all over the state of South Carolina in Charleston, Columbia, and Greenville. We strive to create a workplace where our employees can thrive in an environment that provides top-notch experiences for our clients.

Primary Objective of the Position:

As a Salon Manager, you set the tone for guest experience. You and your team’s energy plays an integral part in delivering exceptional guest care whether the guest is here for a spa or salon experience or even browse our retail boutiques. Urban Nirvana is looking for an exceptional leader who knows how to lead the day and a team in a fast-paced environment. Time management, organizational skills and attention to detail are also a must.

Duties:

• Responsible for the day-to-day salon operations at the location level.
• Keep track of inventories and ordering supplies.
• Demonstrate a professional and dependable attitude at all times.
• Customer service and goal-oriented mindset.
• Organize and supervise team communication and team member schedules.
• Ensure the team members are informed of company policies & procedures, incentive plans & goals, coaching to help facilitate staff reaching goals and as well as the business’ financial goals.
• Responds to and resolves customer concerns and complaints with grace and in a timely manner.
• Monitor schedules, while adjusting as necessary to cover team member call-outs, or shortages, and adjust staff on hand as business dictates to manage payroll.
• Work with managers across the business to reach the company-wide financial goals as well as achieve a high level of customer satisfaction and staff retention.

What You Have to Offer:

• Honesty: Doing the right thing always, using sound judgment even when no one is looking.
• Grace: Doing what needs to be done, as well as it possibly can be done. Every time.
• Thoughtfulness: Doing all that can be done for others and more than is expected, in thoughtful ways that let people know you are on their side.
• Ambition & Vision: Seeing opportunities others haven’t and creating opportunities others wish they’d thought of first. Constantly looking for new ways to build and expand the business.
• Communication Skills: Ability to effectively communicate with the team and guests in an effective and impactful way.
• Management Experience: At least one year in a leadership role.
• Special consideration given to candidates that have experience behind the chair!

What We Have to Offer You:

• Opportunities for Growth.
• Retail Discount.
• Service Perks & Discounts.
• Paid Time Off.
• Full Health Benefits.
• 401K w/ Company Match.

We pride ourselves on our five-star customer service experience with the comfort of a relaxing and supportive work atmosphere. We would love the opportunity to meet you and show you the career opportunities that await you with Urban Nirvana !

• Luxury Spa & Salons in South Carolina• Female-owned business formed in 2000• Established in Charleston but has since grown to 10 locations across the state!Charleston/Columbia/Greenville

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