Job Description

Job Title: Front Office / Reception Coordinator

Location: La Palma, CA (Fully Onsite)

Schedule: Monday–Friday | 7:00 AM – 4:00 PM PST

Employment Type: Temp-to-Hire

Pay Range: $20.00 – $22.00 per hour

About the Company

A leader in quality, service, selection, and value, this award-winning company has over 40 years of experience crafting fine window furnishings. With global reach and products that exceed industry standards, they are recognized for socially responsible manufacturing and forestry practices—working toward a sustainable future.

Position Summary

The Front Office / Reception Coordinator is the first point of contact for guests, customers, and internal staff. This role plays a critical part in maintaining a welcoming, organized, and responsive front office environment while also supporting basic customer inquiries and shipment tracking. The ideal candidate is outgoing, detail-oriented, and tech-savvy with excellent communication skills.

Key Responsibilities

• Answer and screen incoming phone calls; transfer to the appropriate department
• Greet all visitors professionally; assist employees and visitors as needed
• Manage visitor check-in using the iPad Receptionist app and notify staff upon arrival
• Accept and distribute incoming mail and deliveries
• Open and close the showroom (blinds, lights, TVs, iPad login, security apps)
• Respond to basic customer inquiries regarding order status and product information
• Track orders via internal systems and third-party shipping websites
• Communicate with carriers to gather shipment information
• Navigate the company website to assist with customer/dealer inquiries
• Assist in managing the Outlook calendar for visits and conference room reservations
• Understand when to escalate customer concerns and partner with leadership as needed
• Enter order notes in the system and maintain accurate customer records

Qualifications & Skills

• High school diploma or equivalent required
• Outgoing personality with the ability to interact positively with staff, visitors, and customers
• Strong phone, email, and interpersonal communication skills
• Attention to detail with strong organizational and light problem-solving skills
• Ability to multi-task and manage front desk responsibilities efficiently
• Comfortable navigating websites, order tracking tools, and CRM systems
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Zoom)
• Experience with Genesys PureConnect phone systems preferred
• Analytical thinking to address and resolve basic issues independently
• Customer-service minded with a proactive approach and willingness to learn

Company Standards

All employees are expected to:

• Maintain a high level of professionalism, ethics, and confidentiality
• Demonstrate courtesy and respect toward colleagues and customers
• Adapt to a teamwork-oriented environment and cross-training opportunities
• Embrace innovation and continuous improvement
• Follow policies, procedures, and uphold company values

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