Job Description

Quality Lab Technician III (24 month contract // Minneapolis, MN):

Top Needs:

1. Confident with computer-based systems and detailed documentation
2. Open to biohazard product cleaning and decontamination, including products returned with blood and tissue (with training provided and appropriate safety measures in place)
3. Motivation and satisfaction in structured, routine work

Education Required: High school diploma or equivalent

Years’ Experience Required: 2+ years of relevant experience

Summary:

We are seeking a reliable, detail-oriented Technician II to join our Returned Product Analysis Intake Lab team. In this role, you’ll be responsible for receiving, cleaning, and documenting receipt of returned, explanted medical devices. Your work will directly support our commitment to patient safety, regulatory compliance, and continuous product improvement. This is an ideal opportunity for someone who thrives on structure, takes pride in precision, and enjoys being part of a collaborative, dependable team.

Duties:

• Receive, inspect, and document returned implantable medical devices such as pacemakers, defibrillators, and leads
• Perform cleaning and decontamination of products in a biosafety level II (BSL-2) laboratory environment, following strict safety and quality procedures
• Record device details and case information accurately in electronic systems
• Identify and communicate potential product complaints to internal quality and complaint-handling teams
• Package and prepare devices for shipment to manufacturing and analysis partners
• Maintain lab equipment, cleanliness, and organization to uphold safety and compliance standards
• Partner with Analysis teams to ensure consistent, high-quality documentation

Requirements:

• High school diploma or equivalent required & 2+ years of relevant work experience
• Strong attention to detail and accuracy in documentation
• Comfortable working in a BSL-2 lab environment with appropriate personal protective equipment (PPE)
• Proficiency with Microsoft Office and other standard computer applications
• Self-motivated and dependable, with strong communication and teamwork skills
• Previous experience in a laboratory, medical device, or regulated environment preferred
• Willingness to comply with Hepatitis A/B and Tetanus vaccination requirements
• Willingness to work in PPE gowning for the majority of their workday
• Comfortable with repetitive, process-based tasks and able to maintain a steady workflow
• Demonstrated ability to escalate concerns or uncertainties effectively and in a timely manner
• Efficiency-minded – someone who enjoys checking things off, streamlining routines, and staying productive
• Familiarity with Microsoft Outlook or other email/calendar tools for communication
• Proficiency with basic spreadsheet tools (e.g., Microsoft Excel or Google Sheets) for data entry and tracking
• Strong written and verbal communication skills – clear, concise, and structured communication is essential

Nice to Have

• 1-3 years of Medical Device industry experience
• Familiarity with decontamination, sterilization, or lab protocols
• Familiarity with FDA medical device quality system regulations i.e. FDA 21 CFR Part 820, EU 217/745 (EU MDR), ISO 13485, ISO 14971, IEC 60601.
• Knowledge of Microsoft Office Applications (Word, Excel, Access, and PowerPoint) and Windows OS.
• Strong written and verbal communication skills and ability to work cooperatively as part of a cross-functional team.

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