Job Description

Summary:

The Product Development Lead (PDL) is under the direct stewardship of the Operations Department. The PDL is directly responsible for the coordination of single and multi-discipline workflows for Product Development on the accounts, projects, and teams that they are assigned. The PDL works in concert with the Project Managers, facilitating the use of documented Core Processes and Standard Operating Procedures. This position requires both attention to detail and strong interpersonal capacity as you are coordinating with both internal and external stakeholders.

The expertise in this role is focused on scheduling, coordinating and driving the project schedule to the internal team and external clients.

Primary Duties:

• Regular documentation of all External and Internal Meetings
• Communication of documented meeting notes to Clients and Project Team
• Consistent follow up to Client and Project Team to provide accountability to documented Core Processes and Standard Operating Procedures
• Assist with discovery and documentation of emerging processes and procedures
• Attend and/or Coordination of External and Internal Meetings
• Attending Client Onboarding Meetings
• Scheduling and Coordination of Project Kick-Off Meetings with Operations and Project Team
• Scheduling and Coordinating regular Internal Project Touchpoints with Project Team
• Attending and scheduling External Client Touchpoints with Project Team
• Scheduling and Coordinating Project Retrospective Meetings with Project Team
• Project Tracking and Communication
• Development and maintenance of project workflows and schedules with the Project Team
• Efficient and competent use and maintenance of project tracking documents/charts
• Maintaining project information, driving & adjusting project milestones
• Effectively track time and job status to maintain efficient workflow
• Report to and communicate effectively with Clients and Project Team regarding project status & RFIs
• Project Closeout and Delivery
• Finalize project billing information and ensure preparation for project delivery and invoicing
• Follow-up with appropriate departments for closeout and delivery
• Use available resources efficiently and effectively
• All other assigned duties

Knowledge:

• Bachelor’s Degree preferred, or equivalent combination of education and experience
• Minimum 2 years of related experience, including project management/coordination experience
• Advanced knowledge of Microsoft Office Suite
• Acrobat Adobe Acrobat & Bluebeam REVU
• Deltek experience preferred

Skills and abilities:

The single most important skill is the ability to drive work forward—through proactive coordination, clear communication, and consistent follow-through. This role requires someone who can keep teams aligned, follow up without hesitation, and hold others accountable while maintaining strong working relationships.

• Excellent interpersonal communication skills
• Ability to take ownership of the process and the resulting finished product
• Process oriented, but understanding of the fluctuating nature of product development
• Excellent organizational skills
• Thorough and precise with assigned tasks
• Ability to problem solve and make decisions

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