Job Description

We have one contract opportunity with one of our direct clients. The Payment Processing Specialist is responsible for accurately applying payments to customer contracts and complex financial transactions, ensuring compliance with internal procedures and external expectations. Collaboration with multiple business areas to create efficiencies throughout processes. This role requires strong attention to detail, effective communication, and a commitment to maintaining high standards of quality, timeliness, and customer satisfaction.

Responsibilities:

• Apply payments to contracts and complex transactions with precision and timeliness.
• Enter payments received online or via mail in accordance with financial administrative procedures
• Ensure correct and timely registration and allocation of incoming rentals, lease payments, and partner transactions
• Collaborate with internal teams and external partners to ensure efficient and accurate payment application
• Communicate payment-related issues and resolutions in alignment with customer and organizational expectations
• Complete assigned tasks within established quality and productivity benchmarks
• Respond to internal and external inquiries within defined Service Level Agreements (SLAs)
• Follow Standard Operating Procedures (SOPs) for all remittance-related activities
• File and archive financial documents in compliance with legal and audit requirements
• Ensure traceability and quick retrieval of records by adhering to storage timelines and labeling standards
• Support additional duties and cross-functional projects assigned to maintain SLA performance
• Assist in maintaining and improving current or new processes impacting remittance operations

Qualifications & Skills:

• Associate or Bachelor’s degree in accounting, finance, or a closely related discipline
• 0–2 years of relevant experience in a financial institution, accounts payable, or similar financial operations environment
• Foundational understanding of bookkeeping principles and financial documentation
• Strong critical thinking and problem-solving skills with a proactive approach to resolving issues
• Exceptional accuracy and organizational skills, with the ability to manage multiple tasks efficiently
• Clear and professional written and verbal communication skills, with the ability to interact effectively across teams
• Familiarity with Microsoft Office Suite (Excel, Outlook, Word) and comfort working with financial systems
• Demonstrated ability to work both independently and collaboratively in a team-oriented environment

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