Job Description

Patient Care Technician

Ermi LLC. Buffalo NY

About the Company:

Looking to break into Healthcare? Come grow with us! For over 25 years, Ermi has improved the quality of patients' lives by helping them recover from severe range of motion deficits. Our Patient Care Programs leverage our patented technology to achieve a greater than 90% efficacy rate over 150,000 plus patients. Innovation and growth are at our core. Our mission is simple: We rescue patients so that they can live life to the fullest.

About the Role:

We are seeking dedicated and compassionate Patient Care Technicians (PCTs) to join our team. In this role, you will be responsible for providing direct patient care, program setup, education, instruction, and adjustments in the patient’s home. Along with additional fulfillment and recovery duties, such as inventory management and logistics support, for the assigned field sales team, this position will support multiple sales professionals and may include travel within a 2-3-hour radius of the territory.

Responsibilities:

• Set up and maintain medical equipment, ensuring all equipment is functioning properly.
• Maintain accurate and detailed records of patient care activities.
• Adhere to infection control protocols and use personal protective equipment (PPE) as necessary.
• Schedule, coordinate, and complete setups/adjustments/pickups with patients in the patient’s home.
• 70% travel, 30% face-to-face interaction with patients in the patient’s home.
• Educate and instruct patients on Ermi program/protocol.
• Maintain accounts in company CRM.
• Clean, package, and return devices to home office as necessary.
• Maintain clean and compliant storage facility and inventory counts.
• Follow all federal and state healthcare regulations and company policies.

Qualifications:

• Valid certification as a Patient Care Technician (PCT), Certified Nursing Assistant (CNA), or equivalent healthcare certification.
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• Demonstrated reliability and punctuality.
• Willingness to work variable shifts, including nights, weekends, and holidays.
• 1-3 years of Customer Service and/or Healthcare experience, with a strong focus on meeting and exceeding patient service.
• Valid driver’s license, insurance, and reliable transportation.
• Attention to detail and excellent organizational skills in a fast-paced environment.
• Willing and able to adjust to change, multiple demands.
• Ability to listen to patients and organizational leaders and communicate effectively.
• Must be able to work within a team to meet patient and physician needs.
• Must be able to lift/carry up to 50 lbs.
• Problem-solving and idea generation a plus.
• Healthcare experience is highly recommended.

Benefits:

• Competitive hourly wage.
• Flexible scheduling opportunities.
• Potential for professional growth and development.

PLEASE NOTE: Each successful candidate MUST live in their territory otherwise they will NOT be considered for the position. The above statements are intended to describe the general nature and level of work being performed by the team members assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required in this position. All personnel may be required to perform duties outside of their normal responsibilities from time to time, or as needed. Join our team and make a difference in the lives of patients every day!

Job Type:

Part-time

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