Job Description

Job Responsibilities:
Join a Mission-Driven Team Making a Daily Impact in the Lives of Others
Social Services Professional | Wisconsin Community Services (WCS)

Are you a change-maker at heart? Ready to use your passion for social justice, mental health, and community empowerment to impact lives every single day?

At Wisconsin Community Services (WCS) , we don’t just offer services—we build hope. We provide a continuum of care and support to individuals navigating adversity, including substance use challenges, mental health needs, criminal justice involvement, and employment barriers. Through compassion, advocacy, and connection, we empower people to break cycles and create change—for themselves, their families, and their communities.

About the Role:
The Mental Health Professional is responsible for day-to-day operations of a team of CCS Care Coordinators and clinical oversight of the CCS program and staff.

Essential Duties and Responsibilities

• Screen new referrals and complete intakes, including initial assessments, recovery plans, and PPS/NOMS documentation.

• Supervise and support care coordinators or intake coordinators; ensure timely and accurate data entry into Avatar.

• Oversee CCS discharges in coordination with Milwaukee County, ensuring compliance with DHS 36.

• Provide clinical supervision and management to CCS staff through team meetings, individual supervision, and side-by-side support.

• Assist in recruiting, interviewing, and training new staff to ensure adequate program staffing; support orientation and ongoing professional development.

• Complete annual evaluations and identify staff training needs; coordinate with management to implement training.

• Provider support during crisis situations and offer staff coverage as needed.

• Monitor and ensure timely completion of staff timesheets and required documentation.

• Maintain quality assurance processes to ensure clinical best practices and billing compliance.

• Monitor documentation, including RPOCs, SARJs, and PPS/NOMS; report delays to Program Manager.

• Conduct monthly chart audits with the Program Manager and assist staff in correcting mid-cycle, 6-month, and annual reviews before submission to CARS.

• Accurately document persons served and team contacts in accordance with agency standards.

• Participate in program planning, policy compliance, and accountability measures in collaboration with the Program Manager.

• Advise management on program operations and represent the agency at County initiatives, provider meetings, and community events. Attend CCS meetings at Milwaukee County Behavioral Health Services and other required provider events.

• Serve as a leader in promoting evidence-based practices and trauma-informed care across the program.

Job Qualifications:

Required Qualifications

• Master’s degree in a behavioral science or related field: Psychology, Educational Psychology, Social Work, Counseling, etc.

• Licensure as a Licensed Professional Counselor or Licensed Clinical Social Worker.

• Supervisory experience preferred. Familiarity with Milwaukee County Behavioral Health Services preferred.

• Meet all WCS and contractor requirements for criminal and caregiver background checks, driver’s record, and drug screen.

• Valid driver's license, automobile, and sufficient insurance to meet agency requirements.

Knowledge, Skills, and Abilities

• Strong clinical knowledge and the ability to communicate clinical concepts clearly.

• Skilled in assessment, interviewing, supervision, and crisis response. Strong understanding of

mental health, substance use and/or co-occurring needs, including their impact on individuals

and families.

• Ability to support staff through complex situations and promote a positive team environment.

• Effectively use time and resources to maintain high quality CCS service delivery.

• Ability to prioritize tasks and multitask in a dynamic work environment.

• Demonstrate commitment to the agency’s mission and values.

• Conduct self ethically and professionally in all interactions. Maintain respectful, collaborative relationships with staff, individuals served, and external partners.

• Adhere to agency and Leadership Code of Conduct, Core Values, and all relevant policies and procedures and funding source requirements.

• Demonstrate cultural sensitivity and awareness of ethnic, gender, and disability-related issues.

Other Job Information (if applicable):

PHYSICAL DEMANDS:

Position is mobile with time spent in the community. Driving throughout Milwaukee County. Able to navigate stairs.

WORK ENVIRONMENT:

Work is performed both in an office and in the community, including people’s homes serving people with significant mental health, substance use and/or co-occurring needs. Hours average 40 per week, no work on holidays.

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