Job Description

About Us

Full Potential Solutions (FPS)is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.

Our Core Values:

• Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission : To create conditions within which people can thrive!

Position Summary
The Manager, Cash Analytics will lead the Research and Analytics functions in the Cashiering department, ensuring operational excellence, regulatory compliance, and strategic alignment with business goals. This role requires a strong leader with deep mortgage servicing experience, a passion for process improvement, and a commitment to team development.

The ideal candidate will bring a data-driven mindset to optimize cash operations and mitigate risk while fostering a high-performance culture.

Essential Duties and Responsibilities
The duties listed below are representative of the knowledge, skill, and/or ability required:

• Implement industry-leading processes and controls to prevent non-compliance issues, ensure consistent customer experience, and drive operational efficiencies.
• Collaborate with Operational Risk to identify and mitigate risks and establish quality assurance processes.
• Ensure proper internal controls are in place to prevent fraud and misallocation of funds.
• Manage system enhancement planning and testing.
• Lead cross-functional collaboration with department heads and executive leadership to proactively identify, escalate, and resolve systemic issues.
• Oversee resolution of high-impact, complex operational challenges by guiding root cause analysis and setting resolution strategies.
• Establish governance and oversight for payment reconciliation processes, including the development of controls and escalation protocols.
• Maintain compliance with audit risk assessments and Sarbanes-Oxley (SOX) requirements.
• Provide leadership and coaching to the Cashiering team, ensuring performance standards and professional development.
• Direct strategic initiatives and high-priority projects, providing executive-level oversight, resource allocation, and stakeholder engagement.
• Support strategic planning and execution to meet organizational goals.
• Foster a culture of accountability, recognition, and continuous improvement.
• Complete all required training in a timely manner.
• Maintain knowledge of and adherence to Selene’s internal compliance policies and procedures.
• Perform other ad hoc tasks and projects as assigned.
• Travel up to 20%, based on business needs.

Supervisory Responsibilities

• Directly leads the Research and Analytics function within the Cashiering department.
• Provides coaching, development, and performance management for direct reports.
• Oversees cross-functional project teams and strategic initiatives.

Education and Experience

• Bachelor's degree in Business Administration, Finance, Economics, Statistics, or related field required; Master’s degree or CFA/MBA preferred.
• At least 8–10 years of progressively responsible assignments within mortgage servicing.
• Minimum 5–7 years in mortgage loan servicing, with progressive leadership roles.

Required Skills and Qualifications

• Strong understanding of FHA, GSE, VA, USDA, and CFPB mortgage servicing regulations.
• Demonstrated expertise in Cash Management, Investor Reporting/Accounting, and Commercial Loan Management (e.g., Business Purpose Loans).
• Experience with MSP/Black Knight Financial Services (BKFS/ICE) preferred
• Excellent problem-solving, analytical, and organizational skills.
• Proven ability to influence, lead, and develop high-performing teams.
• Strong verbal and written communication skills, with the ability to tailor messages to various audiences.
• High degree of integrity and compliance mindset.
• Proficiency in Microsoft Office Suite (Excel, Word, etc.).
• Ability to thrive in a fast-paced, high-pressure environment.
• Commitment to Selene Finance’s core values and a team-first mindset.

Computer Skills

• Proficient in Microsoft Office (Word, Excel, Outlook).
• Experience with MSP or similar mortgage servicing platforms is strongly preferred.

Physical & Work Environment

Work setting: Business office with moderate noise (e.g., computers, printers).

Physical requirements: Sitting, typing, talking, and using hands regularly; occasional walking. Must be able to lift up to 25 pounds occasionally.

Vision requirements: Close vision (20 inches or less).

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

The company is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:

• Paid Time Off (PTO)
• Medical, Dental &Vision
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Paid Holidays
• Company paid Life Insurance
• Matching 401(k) Plan

Job Tags

Similar Jobs