Job Description

Job Summary: The person in this role will be acting as the first point of contact for incoming service requests, collecting detailed information from customers, prioritizing issues based on urgency, and assigning tickets to the appropriate technical support team members. You will be effectively coordinating the flow of work to ensure timely resolution while keeping customers informed of progress.

Key Responsibilities:

• Answer and direct phone calls, taking messages as necessary.
• Greet visitors and clients, providing them with information and assistance.
• Manage schedules and appointments for staff members.
• Prepare and organize documents, reports, and presentations.
• Assist in coordinating meetings and events, including logistics and materials.
• Handle incoming and outgoing correspondence (emails, mail, packages).
• Perform data entry and maintain accurate records in databases.
• Support team members with various administrative tasks as required.
• Handle 30-40 calls on a busy day.
• Not afraid to get up and go ask higher ups for help/questions.

Qualifications:

• High school diploma or equivalent; additional qualifications in office administration are a plus.
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent organizational skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Professional demeanor and a positive attitude.
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Tags

Similar Jobs