Job Description
POSITION SUMMARY The Enrollment/Billing Senior Representative position is within the Consumer Onboarding and Service Department. Provides customer service to our Select segment client base utilizing the Cigna for Employers. Acts as a resource for matrix partners inclusive of Sales and Client Advocacy as well as clients and brokers, with an emphasis on high client interaction. Supports standard front line troubleshooting skills and security access management for the portal. Facilitates scheduled training sessions via WebEx for customers on portal navigation and usage.
Primary Responsibilities - Monitors a phone line to manage inquiries from external clients, brokers, and internal stakeholders/partners.
- Provides world class helpline customer service.
- Conducts analysis of multifaceted problems / issues, proposes recommended solutions and drives resolution.
- Communicates timely important complex information to appropriate levels of the organization.
- Requires technical / investigation and trouble shooting skills.
- Facilitates discussions / solutions with partners, and acts as a subject matter expert on all Client Resources portal related applications / reporting.
- Supports the creation and amendment of security access for portal users.
- Follows basic inventory management disciplines for managing workload.
Key Qualifications - High school diploma or GED required; Bachelor's degree preferred.
- Flexibility to accommodate a standard work schedule within the department's hours of operation- Monday-Friday, 6:00 am - 4:30 pm MST.
- Minimum of three years relevant customer service experience in a fast paced environment.
- Experience performing in a client facing capacity preferred.
- Ability to effectively problem solve inquiries to resolution.
- Technical acumen, investigative and trouble shooting skills are required.
- Excellent communication (oral and written) and organization skills.
- Ability to excel in a fast paced work environment.
- Willing to support team goals while maintaining individual performance.
- Ability to prioritize and adapt to meet deadlines.
- Proficient using MS Office software, with a focus on Excel, Word, Outlook, and OneNote.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an hourly rate of 19 - 29 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .
About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Job Tags
Hourly pay, Permanent employment, Local area, Remote work, Work from home, Monday to Friday,