Job Description

Platinum Parking is looking for an experienced District Manager  to lead a large multi campus Parking & Valet operation. 

Proven experience as both a Garage and Valet Manager required.

As a District Manager your main focus will be to oversee garage parking & valet operations for a hospital campus in Dallas. Duties include financials, budgets, employee recruitment and management, client/customer relations, cash controls, accounts receivable, facility maintenance, special projects and daily operations.

Job Duties and Responsibilities include: 

Ø Cultivating a professional, diverse, and customer-focused team.

Ø Gather, review, and verify the timely and accurate completion of daily and monthly reports.

Ø Provide prompt, customer-oriented service, resolving any issues without executive management involvement whenever possible.

Ø Ensure that all facilities operate in accordance with company policy and procedures including revenue control, equipment maintenance, proper and accurate signage, and flow of parking operations.

Ø Oversee management and scheduling of all sites and operations.

Ø Develop and retain client relationships by maintaining regular communication and partnering with the client on projects related to technology and equipment, revenue maximization and expense efficiency opportunities.

Ø Oversee management of special events and enforcement personnel to include coordination and scheduling of parking needs for special events as well as construction and other causes for displacement of parking.

Ø Responsible for the recruiting, hiring, development and retention of various employee roles throughout the operations functional area.

Ø Ensure the daily operations perform in accordance with company policy by ensuring each location is properly staffed, has required supplies, and follows set opening and closing procedures.

Ø Review all P & L Statements per location and evaluate what steps are needed to continue operations at or under budget, question managers on payroll, expenses, and other costs associated to locations.

Ø Participate in relevant professional associations to remain current on industry knowledge and skills; identify and implement best practices, as appropriate, to facilitate process and service improvements.

Ø Oversees the contract parker program be ensuring customers are properly registered, A/R is billed and collected on a timely basis and responds to corporate account requests and concerns.

Ø Reviews daily revenue collected, the associated paperwork and reconciliations for accuracy and completeness on a daily basis.

Ø Assist in collecting, recording, and depositing revenues received at the facility.

Ø Reviews each location safety and security for guests and employees by conducting periodic safety audits.

Ø Promote a work environment that values integrity, problem-solving, collaboration and transparency.

Ø Establish medium and short-range goals by defining which services to offer or programs to support; conduct cost/benefit analysis and feasibility studies for programs or services; monitor programs and services by determining what metrics to use to report progress or shortcomings.

Ø Use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.

Ø Develop and manage client “touch points”; track and schedule client communications; manage client relations to ensure retention; perform quality control and customer service reviews.

Ø Participate in weekly management meetings.

Ø Manage the business to limit revenue loss, theft, or shrinkage of monies and or equipment.

Ø Develop, implement, and maintain marketing and operating strategies to maximize facilities’ revenue.

Ø Exchange ideas, information, and options with other managers to formulate policies and programs and/or arrive jointly at decisions, conclusions, and solutions.

Proven experience as both a Garage and Valet Manager required.

Salary commensurate with experience.

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