Role: Director of Customer Care
Location: Remote (must travel to work locations approximately 25% of time)
Salary: $115,00 - $125,000
The Director of Customer Care plays a critical role in ensuring the delivery of exceptional service to collision shops, dealerships, body shops, and other B2B customers within the auto parts distribution industry. This role develops and sustains an operating model that produces smooth ordering, fulfillment, and post-delivery support while improving processes that impact accuracy, delivery speed, and customer satisfaction. The ideal candidate understands the fast-paced, detail-driven nature of aftermarket parts distribution and can balance operational efficiency with high-quality customer service.
Responsibilities:
Customer Care Strategy
Customer Support & Operations
Customer Insights & Analytics
Cross-Functional Collaboration
Process Improvement
Required Skills | Abilities
· Bachelor’s degree in Business, Automotive Technology, Logistics, Communications, or related
field; or equivalent experience.
· 3–5+ years of experience in customer experience, customer service leadership, or operations
within the auto parts, aftermarket, collision, logistics, or distribution industry.
· Strong understanding of parts ordering, fulfillment workflows, delivery operations, and B2B
customer needs.
· Exceptional communication and leadership abilities.
· Proficiency with CRM platforms, order management systems, and dispatch/logistics tools.
Featured benefits
Medical insurance, Vision insurance, Dental insurance, 401(k)
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
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