Job Description

Summary

Our client is seeking two data entry specialists for a temporary project that will last 4-6 months onsite. The Data Entry Specialist will log and submit responses to Complaints and Formal Inquiries from consumers and federal and state regulators. This assignment is located in Downtown Greenville and has a full-time schedule 8-5.

Roles & Responsibilities

• Understand and apply statutes and regulations, including but not limited to the FDCPA, FCRA, and HIPAA.
• Contribute to the continuous improvement of work processes, standards and guidelines.
• Investigate and determine appropriate decision based on the company's hardship process.
• Act as a liaison for the company with regulatory agencies and servicers regarding complaints and formal inquiries.
• Investigate and respond to privacy requests and other state agencies' requests.
• Assist in tracking causes of complaints and maintaining the complaint database.
• Handle questions from the general email inbox and other sources as required.
• Assist with projects as necessary or tasks identified by management.

Start Date:

• ASAP

Skills & Qualifications

• Up to 2 years of relevant work experience
• Knowledge of collections processes and legal statutes/ regulations, including but not limited to the FDCPA, FCRA, UDAAP, and HIPAA.
• Previous experience with CFPB, BBB, AGO, or other regulatory agencies is a plus.
• Strong desire to “get to the bottom of an investigation” and can quickly identify whether processes were followed.
• Competence in Excel and Word applications.
• Ability to operate in high stress, potentially adversarial situations/conversations
• Strong written and verbal communication skills required to communicate effectively with external and internal parties.
• Ability to learn quickly and perform many different tasks.
• Detail-oriented, analytical, and extremely organized.
• Self-starter and willing to present process issues to management and/or executive personnel.

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