Customer Success Manager Job at Ryan Consulting Group, LLC, Charlotte, NC

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  • Ryan Consulting Group, LLC
  • Charlotte, NC

Job Description

Title: Sr. Client Success Manager

Type: Full-time

Location: Remote – must be able to travel 4 days/month to Virginia

Comp: $95-$110k + 10% bonus (& travel expenses)

Responsibilities:

  • Develop & execute a customized Program Management Plan to meet Clients’ safety program objectives
  • Be the main point of contact for the Client from deployment through to renewal
  • Build strong relationships resulting in high levels of client engagement with assigned accounts
  • During deployment responsible for designing and configuring the platform to meet the unique needs of the client and ensure it helps to solve their problems
  • Act as a subject matter expert and consult on topics including change management, communication strategy, risk management, coaching techniques and more
  • Work with cross-functional teams to ensure smooth execution of installations, training and customer support
  • Serve as point of contact for client escalation issues
  • Create and deliver effective onsite and web-based training and best practice presentations
  • Present data analytics highlighting program performance and financial metrics to executive level clients
  • Provide day-to-day support to Safety Leaders
  • Partner with Account Team on expansion opportunities and renewal efforts
  • Responsible for delivering high levels of customer satisfaction

Must have qualifications:

  • Bachelor’s degree, or equivalent years of experience desired
  • 5+ years’ experience in an account management role within a fast-paced, commercial products or SaaS environment
  • Strong customer focus, problem resolution & communication skills
  • Experience working with decision makers within an organization
  • Analytical and expert skills with Microsoft Excel
  • Ability to effectively present key performance metrics to executive level clients
  • Great organizational skills for customer and product information
  • Strong technical acumen; ability to learn technical products quickly and work effectively with both technical and non-technical teams.
  • Demonstrated success managing complex projects
  • Experience with managed services, trucking, and fleet industry is highly preferred
  • Ability to travel 10 -15%

Job Tags

Full time,

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