Job Description

Summary/Objective

The Customer Service/Sales Support Specialist (CSSS) is a key supporting role in the Customer Service Department. The position supports sales and provides excellent customer service in a fast-paced environment.

Summary of Duties and Responsibilities:

• Guide and process customer orders and inquiries in a fast-paced environment.
• Observe all company Health and Safety policies and utilize safe working practices.
• Adhere to Axiom Quality Standards in performance of tasks.
• Provide superior support to customers and to sales team.
• Generate and maintain work order packets throughout the production, testing, and shipping process.
• Interface with customers and sales team via heavy email and phone correspondence.
• Respond to and enter quotes and sales orders in a timely manner.
• Respond to shipping inquiries and answer order status questions.
• Act as liaison between Axiom and Customers to provide front line service for all requests.
• Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service
• Other related duties and assignments may be performed as required.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following is a non-exclusive list of the essential functions of the position, which are listed in no particular order:

• Ability to work with 4-5 software programs simultaneously throughout the day
• Managing multiple priorities in a fast paced, sometimes stressful, environment
• Ability to communicate clearly and professionally, both verbally and in writing
• Strong work ethic and team player mentality
• Strong decision making and problem-solving skills
• Ability to work independently with little supervision
• Ability to Handle and resolve customer related issues in a patient and friendly manner
• High sense of commitment to customer service with respect to treating and caring for customers
• Knowledge of Microsoft Office including Outlook, Word, and Excel

Competencies

• Communication Proficiency.
• Time Management.
• Problem-solving Skills.
• Professionalism

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