Job Description

About the Company

Job Title : Customer Service Representative

Location : Waltham, MA

Worksite : Onsite

Duration : 3+ Months

About the Role

Job Description:

Qualifications :

• Exceptional communication and organizational skills.
• Strong attention to detail, especially in recordkeeping and compliance.
• Previous experience in customer service, sales, or biotech preferred.
• 2+ years of service or relevant experience preferred.

Responsibilities :

• Achieve daily, weekly, and monthly goals.
• Comply with assigned schedules, assignments, and productivity metrics.
• Promptly, efficiently, and accurately contact existing customer or lead database.
• Assure the quality, integrity, and accuracy of client information.
• Master product information for accurate dissemination to customers.
• Comply with standard operating procedures and instructions within a quality management system.
• Assist customers and medical professionals throughout the birthing process and delivery lifecycle of ViaCord’s service.
• Successfully resolve customer challenges.
• Handle escalated customer issues as needed.
• Build and maintain strong customer relationships.
• Promote an open communication model and a positive teamwork environment.
• Partner with Customer Service Management to assist with new-hire training, as needed.
• Participate in continuous improvement projects within the department.
• Participate in cross-functional improvement initiatives.

Required Skills :

Exceptional communication and organizational skills.

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