Job Description

CUSTOMER SERVICE / ADMINISTRATIVE - HYBRID IN WORCESTER, MA

A nationally industry-leading insurance company that's been honored as One of America's Top Employers (Forbes) and a Best Place to Work (Business Insurance) is seeking bright, motivated people for a CSR/Administrative position. This is a stable, hybrid role based out of Worcester, MA.

In this role, you will be responsible for managing customer contact and for providing timely, quality service to Agents, commercial policy holders, and vendors primarily by phone and email. This includes handling incoming/outbound phone calls, issuing certificates of insurance, and other policy servicing items.

Pay Rate: $20/hour.

What’s in it for you?

· Best-in-Class Training: You'll be set up for success with an initial training (instructor-led and self-study), followed by ongoing coaching and mentorship.

· Hybrid Flexibility: Enjoy the best of both worlds with a hybrid schedule based out of our Worcester, MA office.

· Clear Career Path: Benefit from a collaborative environment that fosters development and growth and positions you well for potential career advancement within the Company.

· On-site gym, walking paths, coffee cafe, and cafeteria available.

· Free city parking and parking garage.

· Highway access off Interstate 290.

· Community-focused company and Worcester Red Sox sponsor.

· Internship programs

Key Responsibilities:

• Provide timely, quality service by responding to customer requests from a variety of sources and handle calls & email from policyholders, agents, peers or others.

• Makes outbound callouts for New Business, Renewal and Customer Satisfaction calls, and completes a large volume of Certificate of Insurance Requests, and handles indexing several CSC Outlook mailboxes.

• Other areas of focus could include, First Party Collections calls/emails, Returned Mail calls/email requests and incoming Voice emails.

• May answers telephone inquiries from Commercial lines policy owners and Agents for certificate requests.

• Completes certificate of insurance and ID card requests within service level expectations.

• All our calls are recorded for Quality purposes, Call and Certificate Quality is reviewed monthly.

Qualifications:

· High School Diploma or equivalent and 2 years of experience in a customer service environment (call center or remote work experience is preferred).

·Comfortable navigating PCs and standard business software, and able to provide technical support and troubleshooting.

· Driven to be proficient with service delivery and quality metrics, insurance policy concepts, billing practices and technical troubleshooting skills

· Able to commit to the entirety of the training program and receptive to coaching and feedback.

TO APPLY: Email Resume to: claudia.mendoza@randstadusa.com

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