Job Description

We are currently seeking a Customer Service Representative to join our team in San Antonio, TX. This role is responsible for handling both inbound and outbound calls to assist customers with toll road inquiries across the United States. The ideal candidate will demonstrate professionalism, clear communication skills, and the ability to manage customer accounts effectively.

Key Responsibilities:

• Handle inbound and outbound customer service calls regarding toll road accounts
• Negotiate and establish payment terms and appropriate payment plans
• Monitor debtor accounts and follow up to ensure timely payments
• Address escalated calls and work toward resolution in a professional manner

Requirements:

• Basic computer proficiency
• Ability to perform basic math calculations
• Strong multi-tasking and organizational skills
• Excellent listening and communication abilities
• Punctual, reliable, and collaborative team player
• Ability to remain composed and solution-oriented in challenging situations
• Bilingual (English/Spanish) preferred

Training:

Two-week training period Monday-Friday from 8:00 AM to 5:00 PM, with a one-hour lunch break.

Please note: Missing a day or arriving late during training may result in termination.

Work Hours (Post Training):

Monday through Friday between 8:30 AM and 5:00 PM CST (30-minute lunch), with a rotating Saturday schedule:

• 8:00 AM – 5:00 PM
• 9:00 AM – 6:00 PM
• 10:00 AM – 7:00 PM

Future Adjustment: Once the office is fully operational, the shift will transition to 9:30 AM-6:00 PM (30-minute lunch), with a rotating Saturday (CST)

Compensation:

• $17.00 per hour

Location:

San Antonio, TX

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