Customer Service Representative Job at Employment & Training Centers, Inc., San Antonio, TX

cWhyR0NWOUtNQnNQd0xjb1hhNHlFenJjcXc9PQ==
  • Employment & Training Centers, Inc.
  • San Antonio, TX

Job Description

We are currently seeking a Customer Service Representative to join our team in San Antonio, TX. This role is responsible for handling both inbound and outbound calls to assist customers with toll road inquiries across the United States. The ideal candidate will demonstrate professionalism, clear communication skills, and the ability to manage customer accounts effectively.

Key Responsibilities:

  • Handle inbound and outbound customer service calls regarding toll road accounts
  • Negotiate and establish payment terms and appropriate payment plans
  • Monitor debtor accounts and follow up to ensure timely payments
  • Address escalated calls and work toward resolution in a professional manner

Requirements:

  • Basic computer proficiency
  • Ability to perform basic math calculations
  • Strong multi-tasking and organizational skills
  • Excellent listening and communication abilities
  • Punctual, reliable, and collaborative team player
  • Ability to remain composed and solution-oriented in challenging situations
  • Bilingual (English/Spanish) preferred

Training:

Two-week training period Monday-Friday from 8:00 AM to 5:00 PM, with a one-hour lunch break.

Please note: Missing a day or arriving late during training may result in termination.

Work Hours (Post Training):

Monday through Friday between 8:30 AM and 5:00 PM CST (30-minute lunch), with a rotating Saturday schedule:

  • 8:00 AM – 5:00 PM
  • 9:00 AM – 6:00 PM
  • 10:00 AM – 7:00 PM

Future Adjustment: Once the office is fully operational, the shift will transition to 9:30 AM-6:00 PM (30-minute lunch), with a rotating Saturday (CST)

Compensation:

  • $17.00 per hour

Location:

San Antonio, TX

Job Tags

Hourly pay, Work at office, Shift work, Saturday,

Similar Jobs

Associated Materials Innovations

Regional Sales Manager - Siding & Metals Job at Associated Materials Innovations

 ...Regional Sales Manager Siding, Cladding & Metals Territory coverage is the Northeast US. Ideally, the candidate will be located in...  ...Employees (and their eligible family members) are eligible for medical, dental, vision, life and disability insurance. Employees are also... 

Elite Construction Company

Skilled Electrician Helper Job at Elite Construction Company

 ...Elite Construction is seeking a Residential/ Commercial Electrician HELPER to assist with our many commercial/residential projects in the Valdosta/ Thomasville/ Tifton area. Must have a driver's license and a car (no exceptions). Hard working and dependable need only... 

Russ Hubler Auto

AUTOMOTIVE PARTS MANAGER Job at Russ Hubler Auto

Join the Russ Hubler Automotive Family of Dealerships!! As an Automotive Parts Manager, you will play a crucial role in the success of Russ Hubler CDJR. Located in the beautiful city of New Castle, Indiana, our company offers a competitive compensation package ranging... 

Pyramid Consulting, Inc

Registered Nurse (RN) - Acute Care (MedSurg) Job at Pyramid Consulting, Inc

 ...Immediate need for a talented Registered Nurse (RN) - Acute Care (MedSurg) . This is a Fulltime opportunity with long-term potential and is located in Marietta, Georgia(Onsite) . Please review the job description below and contact me ASAP if you are interested.... 

CM & Associates Construction Management

Office Receptionist/Administrative Assistant Job at CM & Associates Construction Management

Looking for an Office Receptionist/Administrative Assistant who has effective communication skills and enjoys working as part of a team. Logical thinker, extremely detail oriented, very organized and can prioritize. Ability to work quickly and thrive in a high-pressure...