Job Description

Job Title: Copywriter (Offers/Contextualized Messages Team)

Duration: 4 Months

Location: Bellevue, WA, Frisco, TX, Atlanta, GA, Herndon, VA, or Overland Park, KS

(in-office 3 days/week minimum)

Department: Web & App Creative

Summary:

• We need a Mid-Level Copywriter who can craft fast-turnaround, on-brand messaging across email, app, and SMS channels.
• You’ll be part of a small, Agile pod (4-5 people) within our AI Automation & Performance team, which ladders up to the larger Studios organization.
• The ideal candidate knows how to self-manage, fill in gaps, and adapt quickly.
• We need individuals who are proactive, organized, and eager to help us shape and refine our emerging processes.

What Success Looks Like:

• Delivering work swiftly and accurately with minimal supervision.
• Swiftly adapting to evolving requirements while maintaining clarity and impact.
• Demonstrating initiative by clarifying unclear tasks, finding missing details, and driving projects forward.
• Maintaining vibrant, iconic brand personality and voice in all creative outputs.
• Proactively seeking out information gaps and resolving them to minimize project delays.
• Adding to a positive, can-do culture within a small, tight-knit Agile team.
• Collaborating seamlessly within a small pod while also connecting with the broader teams and practice areas; Studios, Digital Business Management, CRM, Product Design, Digital Operations.

Key Responsibilities:

• Write Engaging Copy: Develop clear, compelling copy for digital campaigns and communications that reflects a friendly, bold, and innovative brand persona.
• Agile Workflow Participation: Use Kanban boards and daily scrums to manage tasks, prioritize projects, and meet deadlines for rapid content deployment.
• Collaborate in Figma: Provide input on copy directly within Figma files, working side-by-side with designers in real-time.
• Proactive Collaboration: Engage daily with designers and other team members to clarify requirements, fill knowledge gaps, and ensure cohesive final deliverables.
• Crosstrain on other digital deliverables: Develop knowledge of the digital tactics for web and other app placements.
• Self-Starter Mindset: Identify missing details and proactively gather information to create effective copy, especially when briefs are still evolving.
• Brand Consistency: Ensure all messaging aligns with voice-energetic, customer-centric, and unafraid to stand out.
• Asset Management & Organization: Leverage Adobe Workfront for project tracking, effectively manage copy assets, and maintain brand consistency across channels.
• Continuous Improvement: Stay updated on best practices for digital copy, especially for email, app, and SMS channels, and bring fresh ideas to the table.
• Cultural Ambassador: Embody “Un-carrier” ethos-loving our customers, loving our employees, and bringing positive energy to the team. Create an environment that’s fun, dynamic, and forward-thinking.
• These messages will be delivered within our app email and SMS as part of contextualized messages targeted to specific customer segments.

Preferred Qualifications:

• Telecommunications/Tech Background: Familiarity with the brand or experience working in similar industries.
• Workflow Management Tools: Familiarity with Adobe Workfront or other workflow software.
• SEO & Digital Writing: Knowledge of best practices for email subject lines, push notifications, or SMS copy.
• Experience with a CMS: An understanding of how digital work is delivered via a content management system, with a focus on reusable (headless) content.
• Bilingual in Spanish: Able to write in both English and Spanish, a plus.
• Working with a content management system is a plus.
• Experience with Microsoft Teams.

Must-Haves:

• Experience: 3+ years in copywriting, with a focus on digital channels (email, SMS, push notifications, app content, etc.).
• Agile Methodology: Comfortable with fast-paced sprints, Kanban boards, or scrum processes.
• Portfolio: Demonstrates strong digital copywriting skills, including relevant samples of short-form campaigns.
• Tool Proficiency: Expert with Microsoft Word, experience working in Figma or other collaborative design platforms.
• Team Player: Exceptional communication skills, attention to detail, and an ability to thrive in a fast-paced, collaborative setting.
• Communication & Organization: Excellent written and verbal communication, plus the ability to manage multiple projects under tight deadlines.

Why Join Brand Design Team:

• Join a Bold Brand: Contribute to one of the most recognizable, energetic brands in the telecom industry.
• Career Potential: Mid-level contract role with the possibility of transitioning to full-time as the brand’s needs evolve.
• Engaging Culture: Become part of a smaller agile pod where you can directly influence process improvements, creative output, and team dynamics.

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