Conversational AI Developer Job at iStaff, Atlanta, GA

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  • iStaff
  • Atlanta, GA

Job Description

IVA Program Engineer (Contract-to-Hire)

📍 Atlanta, GA (Hybrid → Remote)

💼 Contract-to-Hire | $60–$70/hr | $125K–$135K conversion

Our client is expanding its Intelligent Virtual Assistant (IVA) capabilities and is seeking an experienced IVA Program Engineer to help lead and scale enterprise-grade IVA and self-service solutions. This role is ideal for someone who thrives at the intersection of technology, customer experience, and business collaboration , with hands-on experience delivering complex, long-term IVA implementations.

What You’ll Do

  • Own and evolve IVA applications from concept through long-term delivery
  • Partner closely with business stakeholders, developers, and CX teams to translate requirements into scalable IVA solutions
  • Design and support prompting strategies, automation workflows, and self-service use cases
  • Support and enhance IVA platforms such as Verint IVA Studio and Copilot Studio
  • Drive integrations across a Microsoft-centric environment , including CRM and cloud services
  • Lead and support complex, multi-year enterprise technology programs

Required Qualifications

  • 7–10 years of experience leading enterprise programs or projects
  • 3+ years of hands-on experience with IVA solutions and implementations
  • Strong expertise in NLP, AI, prompting, self-service use cases, and IVA integrations
  • Experience working with modern IVA/CX platforms such as Verint IVA Studio, Copilot Studio, Kore.ai, Genesys, or NICE CXone
  • Proven ability to collaborate with developers, understand code, and communicate technical concepts clearly
  • Experience delivering large-scale, long-term technology initiatives in enterprise environments

Nice to Have

  • Experience with CCaaS platforms and CRM systems (e.g., Dynamics, PestPac, or custom solutions)
  • Strong Azure Cloud experience
  • Telecom or UCS background
  • Programming experience (JavaScript or similar)

Work Arrangement

  • Location: Atlanta, GA (2170 Piedmont Rd. NE)
  • Schedule: First month onsite (5 days/week), then transition to remote work

Why This Role

  • Own and influence enterprise-grade IVA solutions with long-term impact
  • Work on complex, multi-year initiatives (projects can span up to two years)
  • High visibility role partnering with business, CX, and engineering teams
  • Contract-to-hire opportunity with competitive compensation

Job Tags

Contract work, 1 day per week,

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