Job Description

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Training & development

Brimstone Allon Enterprises is a SaaS provider specializing in Dietary Management Software. Our cloud-based solutions support healthcare programs nationwide. In this role, the successful candidate will gain a thorough understanding of our application and develop expertise in using it to support our clients effectively.

Job Title: Client Support Assistant

Location: In person

Department: Client/Customer Success

Reports To: Client Care Manager

Join Our Mission-Driven Team!

Are you detail-oriented, service-minded, and passionate about making a difference in people’s lives? Join our innovative healthcare food and meal management platform,  Dietary Manager Online (DMO) , as a  Client Support Assistant . This role offers a rewarding opportunity to support clients, ensure data accuracy, and contribute to improving healthcare through better nutrition.

What You’ll Do

As a Client Support Assistant, you'll play a key role in ensuring our clients have a seamless, supportive experience. Your daily responsibilities will include:

• Client Support:
• Respond to client inquiries via email, phone, or chat, and coordinate scheduling for check-ins and training.
• Data Entry & Accuracy:
• Input and maintain nutritional data, meal plans, and inventory, ensuring information is complete and accurate.
• Documentation & Organization:
• Keep client records up to date and help track communication logs and tasks.
• Communication & Outreach:
• Draft client emails and announcements, and support internal report preparation.
• Training & Resources:
• Organize onboarding materials, update user guides, and assist with training logistics.
• Administrative Support:
• Help manage documents, input basic billing info, and provide day-to-day team support.

What We’re Looking For

Required:

• 1+ year in a customer service or data entry role
• Attention to detail and strong organizational skills
• Clear, professional communication skills
• Friendly, reliable, and eager to learn

Preferred:

• Background in healthcare, foodservice, or client support
• Experience with meal management software

Why You’ll Love Working Here

You’ll become part of a collaborative, mission-driven team that values service excellence and innovation in healthcare and directly improve client outcomes and satisfaction.

Compensation: $18.00 - $24.00 per hour

Compensation: $18.00 - $24.00 per hour

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