Job Description

As a Bilingual Case Manger you will be the primary contact for a dedicated population of program applicants who require financial assistance to reconstruct, repair, or rehabilitate their homes. You should maintain a complete understanding of all applicable program policies, requirements, and procedures and review all cases within the guidelines established. You may assist with or lead day-to-day case management activities, which may include processing, monitoring, tracking, and reporting applications within a functional area with little or no direct supervision. You may specialize in specific subjects within the functional area.

Essential Functions:

• Provide excellent and consistent customer service and support to applicants, the client, constituents, and program team members.
• Assist applicants with the completion and submission of their program applications, as needed.
• Review submitted applications for completeness and ensure that the program has received all documentation and information needed to perform an eligibility review.
• Review applicant vulnerability factors and assign appropriate priority status to their application.
• Conduct an orientation and introductory call to assigned applicants and request any application documentation or information needed to make the application complete.
• Ensures program applicants are continuously updated regarding the status of their program application. Frequent, diligent, and professional communication required.
• Obtains a working knowledge of applicant needs and program eligibility criteria.
• Understands program requirements and other key objectives.
• Understands program processes from start to finish and communicates those processes clearly to applicants.
• Gathers applicant documentation and uploads to program system of record.
• Records all communications in the program system of record.
• Position is required in office and you will be required to travel to several intake centers in order to collaborate directly with clients, case management and leadership regarding program applications.

Qualifications:

A Bilingual (Spanish/English) Case Manager should possess 2 years of demonstrated experience in the qualifications identified below:

• Ability to manage effectively with or without subordinates.
• Knowledge, skills, and abilities necessary to perform the job function with little to no supervision, while remaining acutely aware of timelines, meeting deadlines, and performance measures.
• Ability to acquire a working knowledge of applicable rules and regulations and the ability to provide technical assistance.
• Excellent written and oral communication skills, strong analytical skills, ability to work independently, and effective interpersonal skills.
• Intermediate level Microsoft Office skills; knowledge of creating tables and graphs in Microsoft Excel; ability to quickly learn new software applications.
• Detail-oriented with close attention to program compliance requirements, record keeping guidelines, and file closeout expectations.
• Strong customer service skills and knowledge of customer service best practices.
• Ability to maintain the confidentiality of program information.

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