Job Description

Job Title: Business Operations Specialist (BOS)

Reports To: WMFHA Executive Director

Type: Full-time, non-exempt, hourly

Location: Renton, WA (Hybrid)

Washington Multi-Family Housing Association (WMFHA):

Since 2003, WMFHA has been Washington State’s leading nonprofit trade association (501 (c) (6)) representing multifamily housing owners and ownership groups, third-party multifamily housing operators, multifamily developers, and industry suppliers. WMFHA’s mission is to serve its members through effective leadership and advocacy, education and career development, and networking and business development opportunities. WMFHA is the state-chartered affiliate of the National Apartment Association (NAA) and is the eighth-largest affiliate in the NAA network, representing more than 200 property management companies and ownership groups, 2,500 multifamily properties, 368,000 housing units, and 430 industry suppliers throughout Washington State.

Scope of Activity:

The Business Operations Specialist is responsible for the association’s day-to-day bookkeeping, accounts receivable, accounts payable, billing, payments, account reconciliation, and reporting. The Business Operations Specialist also manages all duties and responsibilities associated with the WMFHA office and performs customer service and administrative tasks.

Primary Responsibilities:

Financial Management & Bookkeeping

• Full-Cycle Accounting: Manage accounts payable, accounts receivable, billing, and prompt collections.
• Reconciliation: Perform bank, credit card, and Political Action Committee (PAC) reconciliations.
• Reporting: Maintain the general ledger and provide necessary data to the external accountant for financial statement preparation.
• Compliance: Ensure all financial activities comply with federal, state, and local legal requirements, including weekly PAC reporting to the PDC.
• Data Integrity: Manage membership and financial data within NOVI (AMS) and QuickBooks.
• Point of Contact: Act as WMFHA’s main financial point of contact for member inquiries, dues payments, and room reservations.

Office & Administrative Operations

• Office Management: Oversee daily office functions, including supply procurement, calendar management, and business license renewals.
• Event Support: Assist with on-site registration for events and provide clerical support for association initiatives. Occasional after-hours and weekend event support may be required.
• All other duties as assigned.

Position Skills/Experience:

• Education/Experience : Associate degree in accounting or finance, or 2–5 years of direct accounting experience.
• Technical Proficiency : Advanced skills in QuickBooks. Experience with Association Management Software (NOVI) and third-party payment platforms is highly preferred.
• Soft Skills : Exceptional attention to detail, strong organizational abilities, and professional diplomatic communication skills.
• Commitment : Demonstrated integrity, honesty, and a collaborative, team-oriented mindset.

Compensation/Benefits:

The hourly pay range for the Business Operations Specialist is $28.85-$33.65, commensurate with your experience, relevant education, and the scope of the role. We also provide a comprehensive benefits package, which includes:

• Competitive salary with a 6.5% annual bonus potential
• 100% employer-covered medical, dental, and vision benefits for employees (dependent coverage available at the employees’ expense)
• Employer-paid $25k basic life insurance policy (additional coverage available at the employees’ expense)
• 401(k) with a 50% company match, up to 5% of your salary
• 15 days/120 hours of PTO starting your first year
• 2 personal days
• Hybrid work schedule - WFH available after probationary period.
• 11 paid holidays + company paid time off between Christmas and New Year’s
• $25 monthly cellphone stipend
• Mileage reimbursement for business travel, paid at the federal IRS rate

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