Bilingual Customer Service Representative Job at Homesteaders Life Company, West Des Moines, IA

cVI3QUQxNUJOUjBKeDdFb1ZLczBHempVcnc9PQ==
  • Homesteaders Life Company
  • West Des Moines, IA

Job Description

As a Bilingual Customer Service Representative, you will provide a wide variety of services to funeral homes funeral home preneed counselors, agents, marketing organizations, account executives, and policy owners with a focus on supporting Spanish-speaking customers, policy owners, and agents in both oral and written communications. You’ll work with a team and collaborate with colleagues to help our customers and the families we server together.

  • Provides highly responsive, time-sensitive, high volume, customer-oriented service designed to enhance company relationships across internal and external individuals.
  • Receives and responds to Spanish (primary) and English (secondary) language telephone inquiries.
  • Provides information and services related to new business, claims, policy information and policy changes. etc.
  • Translates and provides written communication received in Spanish and English.
  • Assist agents and funeral homes with on-line services including enrollment, reporting, administration, system navigation.
  • Work with agents and customers to resolves issues to ensure compliance with state regulatory requirements and company standards.
  • Assist with commission and compensation questions from customers.
  • Conduct system testing to help ensure integrity of files and proper underwriting are within limits.

Requirements

  • Equivalent to high school degree
  • Completion of a two-year associate degree program in a job-related field is preferred.
  • Completion of LOMA courses in Principles and Operations within two years of employment.
  • Demonstrated fluency in both Spanish and English with both oral and written communication.
  • 1-3+ years of customer service experience in a financial services organization, preferably life insurance, involving extensive in-bound and out-bound phone work.
  • Demonstrated proficiency in Microsoft office products: Outlook and Word
  • Experience on a LifePro office administration system preferred.

Pay and Benefits Summary:

  • An excellent schedule – office closes at 1 p.m. every Friday
  • Annual profit sharing
  • 401(k) with company match with discretionary contribution
  • Company-sponsored group medical and dental insurance
  • Company-paid life insurance
  • Company-paid long-term disability
  • Hybrid work environment
  • Paid holidays
  • Generous vacation time and sick leave
  • Paid parental leave
  • Casual dress year-round

About Homesteaders: Homesteaders Life Company, a mutual company owned by its policy holders, is a national leader providing products and services to help people design a better farewell. Founded in 1906, Homesteaders is known for secure preneed funding and innovative solutions that help funeral and end-of-life professionals and consumers connect with each other.

W e are currently not hiring in Colorado, Montana, New York, Illinois, Minnesota, and California. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this tim

Job Tags

Holiday work, Casual work, Work visa, Currently hiring,

Similar Jobs

The H&K Group

Experienced Paving/Roller Operator - CDL Job at The H&K Group

 ...on equipment to ensure proper operating conditionMaintains equipment by greasing properly and checking fluids daily (oils, coolant, fuel level) and keeping clean and free of debrisEnsures equipment is safely and securely parked an storedNotifies shop foreman of any requirements... 

Altea Healthcare

Locum Physician Assistant Certified Job at Altea Healthcare

 ...Physician Assistant (PA-C) Post-Acute Care | Salary up to $165K Location: Rancho Mirage, California Compensation: $130,000 - $165,000 per year + Uncapped Bonus Potential Job Type: Full-time *** This is a temporary position to provide coverage through January... 

PowerHouse Logistics LLC

CDL A Drivers - Make up to $0.80/mile as an Independent Contractor! Job at PowerHouse Logistics LLC

PowerHouse Logistics is seeking experienced and professional Regional CDL Class A Independent Contractors to operate company-owned trucks. This is a 1099 position. Compensation & Schedule ~$0.80 per mile paid on all dispatched (loaded) miles ~ Weekly pay every...

IDR, Inc.

Salesforce Product Owner Job at IDR, Inc.

IDR is seeking a dedicated Salesforce Product Ownerto join one of our esteemed clients at their location in Dallas, TX . If you are a tech-savvy professional with a knack for problem-solving and a passion for Salesforce Development, we encourage you to apply today!... 

Par Pacific

Fuel Truck Driver Job at Par Pacific

 ...The Opportunity Fuel Truck Driver at a Growth-Oriented Energy Company Work with a cohesive team to serve a small community Reporting to the General Manager, you will be performing tank truck and trailer driver duties by delivering petroleum products to company...