Job Description

Job Title: Associate Enrollment Advisor

General Summary

Associate Enrollment Advisors advise, educate, consult, and support qualified prospective students in achieving their personal and professional goals through enrollment in higher education programs. Student leads are provided. Performance is monitored based on the quality of outbound and inbound calls, lead contact activity, submitted applications, attitude, working relationships, and communication.

Essential Duties and Responsibilities

• Guide prospective students through the enrollment process by answering questions, directing them to key information, and clarifying admissions procedures.
• Demonstrate a thorough understanding of academic programs and effectively communicate program details to prospective students.
• Build rapport and provide personalized guidance to individuals exploring degree opportunities.
• Follow up with student inquiries via videoconference, phone, email, and other communication methods.
• Provide accurate and essential information regarding admissions requirements and enrollment steps.
• Assess applicants to determine their qualifications for various academic programs.
• Evaluate academic transcripts to ensure prerequisite completion and update application statuses as new information is received.
• Collaborate with admissions staff and other departments to ensure a positive and efficient student experience.
• Ensure prospective students are directed to the appropriate resources or departments when necessary.
• Support the institution's core values through daily responsibilities and interactions.
• Stay informed about developments in higher education through professional development activities.
• Participate in ethical and compliant enrollment practices.
• Maintain up-to-date knowledge of FERPA regulations and ensure strict adherence when handling student information.
• Represent the institution professionally while working with a diverse community and maintaining attention to detail and policy compliance.
• Continuously update knowledge of institutional policies and procedures.
• Perform additional duties as assigned.

Other Duties and Responsibilities

• May perform other related duties as required by management.

Position in Organization

• Reports to: Enrollment Manager
• Positions Supervised: None

Required Skills and Qualifications

• Bachelor's degree preferred.
• Minimum of one year of experience in higher education, sales, customer service, account management, or a related field.
• Strong team collaboration skills and the ability to effectively interact with students, colleagues, faculty, and external stakeholders.
• Experience working with diverse populations.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Excellent interpersonal and telephone communication skills.
• Strong critical thinking and problem-solving abilities.
• Comfortable presenting in both live and virtual formats.
• Familiarity with student information systems and enrollment technologies.
• Valid driver's license and minimum state-required liability insurance.
• Ability to travel within the U.S. as necessary.

Licensure and/or Certification

• Not specified.

Travel Requirements

• Occasional travel to other work locations as needed.

Key Competencies

• Collaboration: Works effectively with others to achieve shared goals.
• Resilience: Maintains effectiveness in the face of challenges and setbacks.
• Integrity: Builds trust through honesty and authenticity.
• Results Orientation: Consistently delivers on goals and commitments.
• Innovation: Brings new ideas for organizational improvement.
• Customer Focus: Delivers solutions that meet the needs of prospective students and other stakeholders.
• (For Managers) Engagement & Leadership: Motivates teams and fosters development of talent.

Work Environment

• Primarily office-based with standard working conditions. Daily computer use (6-8 hours) is expected. Physical demands may include walking, standing, and communicating in person or virtually.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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