Job Description

Join our flagship team at the Brentwood Country Mart!

Job Summary:

The Assistant Store manager position is the face of Velvet and represents the brand in attitude, appearance and leadership by styling Velvet product on themselves and customers, supporting the SM in operational excellence and works with the visual merchandising team to bring our collections life.

Essential Duties and Responsibilities include the following:

• Sales, Service, and Merchandising Requirements (75%)
• Supervise and motivate sales supervisors and associates to drive sales
• Greet each and every customer and courteously answer customer questions
• Monitor fitting rooms by attending to customer needs while being conscious of loss prevention
• Complete customer orders via phone and email including follow up on special requests and inter-store transfers
• Handle any and all customer service issues as needed with Store Manager guidance/approval
• Deliver exceptional customer service and lead by example when assisting clients
• Maintain all in-store visual standards with the guidance of the Store Manager
• Maintain appearance standards of the sales floor by keeping it stocked, organized and merchandised
• Assist Store Manager in providing the Corporate Buying Department product feedback and requests
• Perform point of sales transactions
• Other duties at the discretion of the Store Manager and/or Company

• Operational Requirements (20%)
• Assist Store Manager with communication to the Retail Operations Department
• Assist Store Manager with monthly associate schedules
• Assist Store Manager with store/personal business expense documentation
• Assist Store Manager with maintaining all petty cash, paid in/outs documentation and receipts
• Assist Store Manager with maintaining organization and neatness of cash wrap and stockroom
• Assist the daily cleaning of the entire store
• Assist Store Manager with ordering appropriate levels of store, office and cleaning supplies bi-weekly
• Respond to inter-company requests such as transfers and returns
• Utilize loss prevention procedures in order to minimize shrink
• Assist Store Manager with physical inventory and report final counts
• Assist Store Manager with completing daily, weekly, and monthly reports as needed
• Other duties at the discretion of the Store Manager and/or Company

• HR/Personnel Requirements (5%)
• Partner with Store Manager to ensure that each associate is fully trained in her/his position
• Uphold the Company dress code for store associates
• Partner with the Store Manager to handle any and all personnel issues
• Assist Store Manager with associate evaluations (quarterly one-on-ones, 90-day reviews, common reviews)

Qualifications and Other Requirements:

• Must be able to work a minimum of 32-40 hours per week full-time, including early mornings, evenings/nights, weekends, and/or holidays, as well as overtime as needed by management
• 1 to 2 years of previous retail supervisor experience, preferably in a soft goods environment
• High School graduate or equivalent; college degree preferred
• Excellent verbal and written communication skills
• Excellent customer service, sales and clienteling skills
• Able to lead in a fast paced, team-oriented environment
• knowledge of PC applications
• Some experience with retail POS/inventory control systems
• Maintain positive team morale
• Maintain composure and professionalism under pressure while meeting multiple and sometimes competing deadlines

Physical Demands/Working Conditions (Time spent standing, sitting, bending, lifting):

• Regularly required to stand, walk, talk, and hear
• Frequently required to use hand to finger, handle or feel objects, reach with hands and arms
• Regularly required to lift and/or move up to 25 pounds
• Visions requirements: close vision, distant vision, as well as ability to adjust and focus

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