Job Description

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Bank Ops Transformation Consultant -Miami, FL

FinTrust Connect has partnered with a well-established U.S.-based community bank seeking to modernize its operations and customer experience through intelligent automation. With a strong commitment to innovation and efficiency, they are looking for a seasoned Bank Ops Transformation Consultant to spearhead a comprehensive review of the banks internal systems, workflows, and service delivery infrastructure. The goal is to uncover opportunities for automation and recommend scalable, regulatory-compliant AI solutions that streamline operations, enhance decision-making, and drive customer satisfaction.

Why This Opportunity?

• Culture: This bank values initiative, efficiency, and results. They foster a focused, independent work environment where professionals are trusted to lead meaningful change and deliver measurable impact.
• Workplace (On-site, Hybrid, Remote): On-site in Miami, FL

Requirements:

• 4+ years of experience in operations or process transformation consulting, preferably within the banking or financial services sector.
• Deep understanding of retail and back-office banking processes, operational risk, and regulatory compliance.
• Familiarity with AI-driven automation tools such as robotic process automation (RPA), natural language processing (NLP), or decision intelligence platforms.
• Strong process mapping, strategic planning, and change management capabilities.
• Demonstrated success leading cross-functional transformation initiatives in regulated environments.

Description:

• Lead a comprehensive review of the banks operational workflows to identify inefficiencies, bottlenecks, and improvement opportunities.
• Design a transformation strategy that improves efficiency, reduces risk, and integrates automation where it provides clear value.
• Collaborate with stakeholders across Operations, Compliance, Risk, and Customer Experience to map current-state processes.
• Recommend and prioritize automation and process improvement initiatives, including AI- and RPA-based solutions where applicable.
• Support solution design, change management, and vendor selection or integration planning.
• Present actionable recommendations and an implementation roadmap to executive leadership, including ROI analysis and transformation milestones.

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